Customer Experience Manager

Customer Experience Manager – Jackson Hole, WY

Winter Seasonal – November 2025 to April 2026, based on resort start and end dates

Pay: $30 to $40 per hour depending on experience

If you love skiing/boarding we have a career for you!

Manage the first and last impression for guests at one of America's most iconic resorts. We are a young, boutique, innovative Mountain Based Company using leading edge, ever evolving technologies to “wow” our customers.

We’re currently looking for a dynamic Customer Experience Manager to lead our team in Jackson Hole, WY. This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.

Interstate Mountain Group is a rapidly growing managed parking solutions company with Mountain Operations from Vermont to Washington State.

We truly value our teammates and the quality of our work environment. In 2023 – 2025 we have received Top Workplace recognition . In addition, Interstate also earned national Cultural Excellence awards for Workplace Flexibility. We’re extremely proud of this recognition because it’s based entirely on feedback from our team members! For more information, check out - https://topworkplaces.com/company/interstate-parking/.

Our rapid growth in the Mountains means we’re always seeking to add highly talented and creative people to the Interstate team.

Here’s what we’re looking for:

• Independent, pro-active, self-starter.
• Outgoing personality with excellent communication skills.
• Outstanding prioritization, organization, and decision-making skills.
• Focused, organized, flexible, and detail-oriented.
• Must be able to multi-task and work outside in all weather conditions.
• Proficient with Office, web-based applications, mobile apps, smart phone technology.
• Three to five years of customer service and team management experience.
• Availability to work with the demand of the ski industry.

Here’s what we offer:

• Highly competitive compensation.
• A collaborative team-based environment.
• Looking for a career? Join our team and bring your best self to the job - we offer opportunities for growth and advancement.
• $30 to $40 per hour depending on experience
• Like to ski? Buy a lift pass and we’ll pay for it at the end of the season!
• Performance based bonus plan

Here’s what you’ll do:

• Responsible for the day-to-day management of assigned parking lots and facilities.
• Guarantee a superlative first and last impression for all skiers.
• Ensure our team provides exceptional customer service to our clients and customers. Manage and motivate small team of Parking Ambassadors.
• Compliance and financial analysis.
• Develop and maintain existing client relationships.
• Implement new procedures to enhance daily operations.

Schedule:

Approximately 45 hours per week across a variety of shifts and days of the week.

Apply Now!

Once your application is complete, our team will review your application and reach out regarding next steps! Hit those Mountains with Interstate Mountain Group! A boutique solutions and operations provider driven to “wow” our clients with our unbelievable team supported by crazy good technologies.

#ZR

Three to five years of customer service and team management experience.

Associate's degree required, Bachelor’s degree preferred.

Availability to work with the demand of the ski industry.

Minimum age of 25 to drive for Interstate Parking per our Insurance Carrier

Valid Regular Driver’s License with a clean driving record.