Intake Coordinator

We are looking for a dedicated Intake Coordinator to join our team in Rochester, New York. In this long-term contract position, you will play a vital role in ensuring patients receive seamless care by managing referrals, authorizations, and scheduling. If you thrive in a healthcare environment and are passionate about delivering exceptional service, this role is for you.

Responsibilities:

• Coordinate insurance referrals and verify patient eligibility for services.

• Manage authorization requests to ensure timely approvals for procedures and treatments.

• Schedule appointments and follow up with patients to confirm their availability.

• Maintain accurate and updated patient medical records in compliance with healthcare regulations.

• Assist patients with inquiries related to referrals, insurance coverage, and scheduling.

• Collaborate with healthcare providers to streamline referral and authorization processes.

• Verify insurance information to ensure coverage for requested services.

• Monitor and track pending authorizations and referrals to avoid delays in patient care.

• Provide exceptional customer service to patients and their families, addressing concerns promptly.

• Proven experience in patient scheduling and handling medical records.
• Familiarity with referral and insurance authorization processes within a healthcare setting.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills to interact effectively with patients, providers, and insurance companies.
• Proficiency in healthcare systems or software used for scheduling and record management.
• Attention to detail to ensure accuracy in patient information and documentation.
• Ability to work collaboratively in a team-oriented environment.
• Knowledge of healthcare regulations and compliance standards.