Dispatch Coordinator

We are seeking Customer-Focused Dispatch Coordinators to manage inbound maintenance requests, dispatch vendors or internal crews, and ensure every job is followed through to full resolution with quality and accuracy. You’ll act as a quality control checkpoint from the moment the call comes in to the final client follow-up.

Benefits:

• Competitive pay
• Paid vacation
• 7 paid holidays
• Performance bonuses
• Health insurance
• 401(k) matching
• Referral bonuses

$15 - $18 hourly

• Answer incoming calls and emails from clients reporting facilities issues
• Create work orders with a high level of accuracy and urgency
• Dispatch the appropriate technician or vendor based on trade, availability, and geography
• Monitor progress, troubleshoot delays, and escalate issues when needed
• Maintain regular contact with clients and vendors to ensure clear communication
• Confirm resolution and satisfaction before closing out any job
• Document quality concerns and assist with continuous service improvement efforts
• Participate in team huddles, process improvement discussions, and quality reviews
• Project Management from inception to job completion

• Prior experience in customer service, dispatch, or administrative coordination preferred
• Strong attention to detail and organizational skills
• Comfort working with standard computer systems (CRM, email, dispatch software)
• Analytical problem solver — able to think ahead and prevent issues
• A strong sense of responsibility, teamwork, and pride in doing careful work
• Familiarity with general contracting or trade terminology (plumbing, electrical, etc.)
• Prior roles where you handled client follow-ups or customer issue resolution

Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.