Italian Speaking Customer Service for Telecommunications industry - Full-time

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language across international borders, specializes in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on matching exceptional talent with the right employers, ensuring candidates find their dream jobs abroad. Currently, we are seeking an Italian Speaking Customer Service Representative to join a vibrant team within the telecommunications industry. This role will allow you to leverage your language skills while providing top-notch customer service to Italian-speaking clients. The ideal candidate will possess strong communication skills and a passion for helping customers navigate their telecommunications needs. Your role will serve as a critical link between the company and its clients, ensuring that they receive exemplary support and assistance in their native language. If you are looking to propel your career in an international setting while maximizing your language capabilities, this position is an excellent opportunity for personal and professional growth. Join us in making a difference by delivering outstanding service while contributing to a dynamic and diverse team.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients in the telecommunications industry.
• Assist customers with inquiries related to products, services, and troubleshooting.
• Manage and resolve customer complaints in a professional and timely manner.
• Communicate effectively through various channels including phone, email, and chat.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Collaborate with team members to enhance service delivery and operational efficiency.
• Stay informed about product updates and industry trends to better assist customers.

Requirements

• Fluency in Italian and English, both written and spoken.
• Proven experience in customer service, preferably in the telecommunications sector.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills and a friendly, approachable demeanor.
• Ability to work independently as well as part of a team.
• Familiarity with CRM software and basic computer skills.
• Flexibility to work varied shifts, including evenings and weekends.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation )
• Free Greek Lessons, Engagement Activities