Italian Speaking Customer Service for Retail industry - Full-time

Patrique Mercier Recruitment is excited to announce an opportunity for an Italian Speaking Customer Service representative within the retail industry. As a leading agency that specializes in connecting candidates with jobs in their native language across various countries, we pride ourselves on our thorough recruitment process that effectively matches candidates with their dream roles. Our expertise spans multiple industries, including social media, gaming, healthcare, and retail, ensuring a diverse and dynamic range of job opportunities. At Patrique Mercier Recruitment, which is a project owned by The House of Mercier, we are dedicated to assisting candidates in navigating their career paths abroad and finding positions that align with their skills and passions. We invite you to join a vibrant team where your language skills will not only be valued but utilized to enhance customer experiences in the retail sector. If you are fluent in Italian and possess a passion for customer service, we look forward to receiving your application and helping you start your international career journey with us.

Responsibilities

• Provide exceptional customer service to Italian-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to products, orders, and returns in a timely manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction and loyalty.
• Collaborate with team members to continuously improve service quality and customer experience.
• Maintain a thorough knowledge of the product range and company policies to provide accurate information.
• Log customer interactions accurately in the customer management system for tracking and analysis.
• Identify opportunities for upselling or cross-selling products during customer interactions.

Requirements

• Fluency in Italian (spoken and written) is essential.
• Previous experience in a customer service role, preferably in the retail industry.
• Strong communication and interpersonal skills to engage effectively with customers.
• Ability to handle challenging situations with professionalism and ease.
• Proficiency in using customer service software and tools.
• Excellent problem-solving skills and attention to detail.
• Willingness to work flexible hours, including weekends and holidays, as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation )
• Free Greek Lessons, Engagement Activities