Front Desk Manager

Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest? We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry.

• Lead and manage front desk operations, ensuring seamless guest check-in and check-out
  
• Handle guest concerns and resolve issues quickly and professionally
  
• Cross-train and support other departments (housekeeping, breakfast, etc.) as needed
  
• Maintain strong cash handling procedures and front desk reporting
  
• Generate sales leads and support block bookings for group stays and meetings
  
• Monitor guest satisfaction through feedback and online reviews
  

• Proven experience in hotel front desk operations, with strong knowledge of check-in/check-out procedures, reservations, and guest services
  
• A quick problem-solver, calm under pressure, and always guest-focused
  
• Flexible to work both 1st and 2nd shifts (2nd shift hours: 3:00 PM – 11:00 PM)
  
• Reliable for weekend coverage
  
• Comfortable using POS and hotel reservation systems (training provided)