Assistant Manager

National Laser Tag and Games is seeking a dedicated and dynamic Assistant Manager to join our leadership team in Mercedes, Texas. This role is crucial for ensuring the smooth operation of Jurassic Karts, drift go kart center and playground in Rio Grande Premium Outlets Mall in Mercedez Texas. As the Assistant Manager, you will work closely with the General Manager to oversee daily operations, manage and train staff, and ensure a high-quality, fun-filled experience for all our guests. We are opening a go kart drift car center in Rio Grande Premium Outlets Mall in Mercedez Texas

This is an excellent opportunity for a motivated leader who is passionate about creating a positive work environment and helping a business thrive.

Key Responsibilities:

• Supervise and support staff: Lead and mentor the team of Sales Associates, ensuring they are well-trained, motivated, and equipped to deliver exceptional customer service and sales performance.
• Manage daily operations: Assist in the day-to-day management of the facility, including opening and closing procedures, scheduling, inventory management, and maintaining a clean and safe environment.
• Drive sales and revenue: Work alongside the team to meet and exceed sales goals for attractions, food, and merchandise. You'll be a leader in upselling and promoting special events.
• Maintain a positive customer experience: Address customer feedback and concerns promptly and professionally, ensuring all guests have a memorable and enjoyable time.
• Handle administrative tasks: Assist with cash handling, POS system management, and other administrative duties as
• Must have handy man skills and be willing to trouble shoot and be trained to fix go karts.

Qualifications:

• Proven experience in a supervisory or leadership role within a retail, hospitality, or entertainment setting.
• Strong communication and interpersonal skills.
• Ability to train, motivate, and manage a team effectively.
• Familiarity with Point of Sale (POS) systems and basic cash handling procedures.
• Strong problem-solving skills and the ability to handle challenging situations with a calm and positive attitude.
• A passion for providing excellent customer service and creating a fun, engaging environment.
• Must be pro active and able to problem solve 
• BE willing to be trained to fix teh go karts

This position is a great fit for someone who is ready to take the next step in their career and become a key player in a growing and exciting company.