Portuguese Speaking Customer Service for Manufacturing industry

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Portuguese Speaking Customer Service Representative within the manufacturing industry. As the leading agency for candidates seeking jobs in their native language across various countries, we pride ourselves on a specialized recruitment process. Our focus spans multiple sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We strive to match the right candidates with the best employers, helping you find your dream job abroad. In this role, you will play a crucial part in delivering exceptional customer service to our clients, ensuring that their needs are met effectively and efficiently. Your fluency in Portuguese will allow you to communicate with a diverse range of stakeholders, while your expertise in the manufacturing sector will enable you to provide specialized support and advice. This position offers you the chance to be part of a dynamic team and contribute to the overall success of the organization while utilizing your language skills and customer service experience.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the manufacturing sector.
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues and complaints effectively, ensuring a high level of satisfaction.
• Assist in the management of order processing and ensure accuracy in customer records.
• Collaborate with internal teams to improve overall customer experience and service delivery.
• Create and maintain detailed documentation of customer interactions and feedback.
• Conduct regular follow-ups with clients to ensure their needs are met and expectations exceeded.

Requirements

• Fluency in Portuguese (both written and spoken) is essential.
• Previous experience in customer service, preferably within the manufacturing industry.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication skills, both verbal and written, in Portuguese and English.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using customer service software and tools.
• Strong attention to detail and a customer-oriented mindset.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation )
• Free Greek Lessons, Engagement Activities