German Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is excited to announce a vacancy for German Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is ideal for individuals who are knowledgeable about energy solutions and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients in navigating their inquiries and ensure a smooth experience in this vital sector.

Key Responsibilities

• Handle customer inquiries related to oil and gas products and services via phone, email, and chat in German.
• Provide information regarding service options, pricing, and industry regulations.
• Assist customers with account management and troubleshooting service-related issues.
• Document all interactions thoroughly to maintain accurate customer records.
• Collaborate with technical teams to resolve customer issues and enhance service delivery.
• Stay updated on industry developments and company offerings to provide pertinent information.

Requirements

• Fluency in German (both written and spoken) is required; knowledge of English is an advantage.
• Experience in customer service, preferably in the energy or oil & gas sector.
• Strong communication skills and the ability to engage effectively with customers.
• Problem-solving skills and a customer-focused approach.
• Ability to manage inquiries in a fast-paced environment effectively.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...