German Speaking Customer Service for Aviation industry - Full-time

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries. We specialize in various industries including social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications. By ensuring the right match between candidates and employers, we pave the way for successful career advancements abroad. We are currently seeking a motivated and experienced German Speaking Customer Service Representative to join our dynamic team in the aviation industry. This role offers an exciting opportunity to engage with customers from around the world, providing top-tier service and support. If you are passionate about delivering exceptional customer experiences and possess fluency in German, then this is the perfect role for you. Join us at Patrique Mercier Recruitment, where we help you find your dream job and elevate your career to new heights in a thriving international environment.

Responsibilities

• Serve as the primary point of contact for German-speaking customers in the aviation sector.
• Address customer inquiries and provide effective solutions in a timely manner.
• Assist customers with booking flights, managing reservations, and handling cancellations.
• Ensure high levels of customer satisfaction by maintaining a friendly and helpful demeanor.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on airline policies, procedures, and promotions to provide accurate information to customers.

Requirements

• Fluency in German and English; additional languages are a plus.
• Proven experience in customer service, preferably within the aviation industry.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in shifts, including weekends and holidays.
• Proficiency in using customer service software and Microsoft Office Suite.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation )
• Free Greek Lessons, Engagement Activities