Nordic Speaking Customer Service for Manufacturing industry

Mercier Consultancy MD is excited to announce a position for Nordic Speaking Customer Service Representatives in the Manufacturing industry. This role offers a fantastic opportunity for individuals who are passionate about customer service and have a keen interest in the manufacturing sector. As a representative, you will assist customers in navigating their inquiries and ensuring they receive the best possible support in their native language.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and live chat in Nordic languages (Swedish, Norwegian, Danish, or Finnish).
• Provide detailed product information, pricing, and specifications to assist customers in their purchasing decisions.
• Support customers with order processing, tracking, and issues related to delivery.
• Document all customer interactions accurately to maintain up-to-date records in the CRM system.
• Collaborate with sales and production teams to resolve customer issues efficiently.
• Stay informed about industry trends and product developments to better assist customers.

Requirements

• Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, or Finnish) is required; proficiency in English is an advantage.
• Previous experience in customer service, preferably within the manufacturing sector.
• Strong communication skills and the ability to connect with customers effectively.
• Excellent problem-solving capabilities and attention to detail.
• A proactive customer-oriented approach with a focus on satisfaction.
• Proficiency in using CRM systems and related software is desirable.
• Flexibility to work various shifts, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...