Regional Administrative Manager

Summary

The Regional Office Administrator performs daily activities necessary to manage a team of office administrators. This position serves as a professional and personable resource to office administrators, performing a variety of administrative activities. This is a full-time, salaried, exempt position.

Essential Duties and Responsibilities

• Review listings, sales, and closings processed by office administrators in the region for accuracy.

• Present monthly huddle call materials in coordination with the State Vice President of Sales.

• Lead, participate, and attend all monthly admin huddle calls with the camera on.

• Follow admin process checklists to maintain consistent training methods.

• Meet with Admin Operations and the regional admin team to discuss ongoing issues and areas for improvement.

• Conduct interviews with potential new hires alongside local branch office managers.

• Train new admins in person if possible, or assist virtually. Continue weekly check-ins and provide additional training if needed.

• Ensure all onboarding tasks are completed for new admins.

• Collaborate regularly with branch office managers on admin performance.

• Manage the region’s pooling system and monitor workload distribution and progress toward goals.

• Meet quarterly with the regional admin team to review progress reports.

• Conduct annual performance reviews in the company payroll system.

• Monitor outstanding items in the transaction management system review stages.

• Track accounting/reporting system dashboards and alert Administrative Operations of recurring issues.

• Manage regional admin email inboxes when staff are out of office; ensure coverage of all incoming tasks.

• Coordinate with branch office managers to provide daily operational coverage when local admins are absent.

• Approve/deny time-off requests and provide attendance reports to leadership as requested.

• Add approved time off to the admin state vacation calendar.

• Monitor the region’s group chat, respond as needed, and report issues to Admin Operations.

• Participate in employee coaching and corrective action as needed.

Qualifications

Candidates should demonstrate:

• Leadership skills

• Excellent communication skills

• Personable and friendly demeanor

• Ability to work well under pressure and balance multiple priorities

• Consistency in follow-up and follow-through

• Strong problem-solving abilities

• High organizational skills

• Adaptability to various personalities and situations

• Proactive work style and preparedness

• Positive attitude and openness to change

• Commitment to confidentiality (non-disclosure agreement required)

Education and Experience

• Real estate experience (highly preferred)

• Proficiency with Google Workspace, Microsoft Office, and other back-office software

• Strong typing skills

• Previous data entry experience preferred

• Full training provided on administrator processes, procedures, and systems

Language Skills

• Ability to read and understand documents

• Strong written and verbal communication skills with staff and agents

Mathematical Skills

• Basic accounting knowledge for processing closings, deposits, and monthly billing statements

Reasoning Ability

• Ability to define problems, establish facts, draw valid conclusions, and plan initiatives effectively

Physical Demands

• Mobility to work in a standard office setting using standard office equipment

• Stamina to maintain attention to detail despite interruptions

• Ability to read printed materials and computer screens

• Hearing and speech capacity for in-person and virtual communication

Work Environment

• Private in-office or remote setting

• Some travel required for training new employees or attending company events/meetings

GWC Evaluation (Gets It, Wants It, Capacity)

• Gets It: Understands real estate operations, team dynamics, and asset ownership

• Wants It: Passionate about leadership, scale, and operational excellence

• Capacity: Strong time management, strategic thinking, and decision-making

Hours

• Monday – Friday, 8:00 am – 5:00 pm

Benefits

• Paid holidays

• Vacation and sick pay

• 401(k) plan

• Disability and life insurance available

• Medical, dental, and vision coverage available