Underground Sewer Advisor

We are seeking a motivated and technically skilled Underground Sewer Advisor to join our growing team. In this role, you will provide in-home sales consultations for sewer repair and replacement solutions, to include light commercial. Utilizing your plumbing knowledge and sales experience, you will assess sewer line conditions using in-pipe video technology, educate homeowners on identified issues, and offer professional solutions tailored to their needs.

This is a customer-facing role ideal for someone who enjoys problem-solving, has strong interpersonal skills, and thrives in a commission-based environment. Flexibility in working hours is required to accommodate customer appointments.

Key Responsibilities

• Conduct video inspections of sewer lines to assess condition
• Identify sewer lines requiring repair or replacement
• Clearly explain diagnosed issues to customers in a professional and understandable manner
• Provide accurate written estimates and repair options
• Educate customers on the sewer replacement process, service benefits, and financing options
• Prepare contracts and guide customers through financing options
• Maintain a high level of customer service throughout the consultation and sales process

Required Qualifications

• Minimum 3 years of in-home sales experience
• At least 2 years of plumbing experience
• At least 2 years of outside sales experience
• Valid Driver's License and clean driving record
• Must pass pre-employment drug screening, background check, and motor vehicle record check

Working Conditions

Environment

• The noise level in the work environment is usually moderate to loud
• Evening and/or early morning, and/or weekend/holiday hours periodically
• Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
• Carrying supplies, up to 75 lbs.

GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.