Client Service Representative at St. Johns Animal Clinic - Full-time

h2More about the Role/h2 pReporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.Pay range: $17 - $19/p h2Competencies/h2 ul listrongPatience Compassion:/strong Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care./li listrongCollaboration Teamwork: /strongCarefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas./li listrongCommunicating/strong: Conveying instructions to clients and teammates to ensure successful patient care./li listrongActive Listening: /strongFollowing the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback./li listrongOrganization Skills/strong: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients./li listrongClient Satisfaction: /strongEnsuring all activities and interactions result in the highest level of client satisfaction./li /ul h2Essential Responsibilities/h2 ul liLeads practice opening and closing procedures per Practice Manager instructions and practice procedures./li liEnsures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms./li liProcesses cash, checks, charge card payments and credit account payments./li liSchedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow./li liAssists in the updating of client/patient files, as needed./li liPrepares and sends client correspondence./li liSends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list./li liPerforms a backup of the computer system on a regular basis, as directed./li liPerforms and oversees the performance of posting daily business./li liWelcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit./li liAnswers incoming telephone calls applying proper telephone etiquette./li liPresents clients with medications, instructions, new client kits and any other take home items./li liHandles emergency situations with great care, patience, and following established clinic policies and procedures./li liAddresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction./li /ul h2Requirements/Qualifications/h2 ul liAbility to work on weekends as required/li liHigh school diploma or equivalent/li liPrevious veterinary experience preferred/li liClient satisfaction references preferred/li liPractices OSHA safety techniques including proper PPE/li /ul h2Benefits Offered/h2 ul liPaid time off/li liHealth insurance; dental insurance; vision insurance/li liRetirement benefits or accounts/li liBonus incentive/li liFlexible work schedules/li liCareer and professional development/li liEmployee Assistance Program/li liEmployee Referral Program/li /ul p /p pBenefits offered may vary depending on full or part time employment status according to company policy. /p h2Pay Range/h2USD $17.00 - USD $19.00 /Hr.