Patient Service Specialist, North Dirksen - Full-time

Min: USD $16.00/Hr. Max: USD $23.64/Hr. Overview: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Our Patient Service Specialist works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients. /span/p Qualifications: p style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 12pt;"Education:/span/strong/pullispan style="font-size: 12pt; font-family: calibri, sans-serif;"High school graduate or equivalent required./span/li/ulp style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 12pt;"Experience:/span/strong/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Previous work experience in a medical office and/or customer service position preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Previous experience dealing directly with the public in person and on the phone preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Computer experience and typing skills required./span/li/ulp style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 12pt;"Other Knowledge/Skills/Abilities:/span/strong/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Strong written and verbal communication skills required./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Ability to multi-task and prioritize required./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position:  Listening Skills, Data Entry, and Office Skills./span/li/ul Responsibilities: ulli style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Manages task lists within the electronic health record.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Demonstrates support for and participates in accomplishing team goals and objectives.br /br //span/lili style="margin-left: .25in;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Performs other related work as required or requested./span/li/ul