Onsite Bilingual Cantonese or Mandarin Sales Service Professionals Needed - Phone Interview Today! - Full-time

pbWhy Work For Us?/b/pullispanGreat Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position/span/lili401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period/liliBenefits – Medical, Dental, Vision, wellness program and more!/liliPaid Holidays/liliPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities./liliCollaborative Environment – AAA will value your contribution to providing exceptional service to our members/liliFree AAA Classic Membership/liliAAA Product Discounts/liliTuition Reimbursement Program/li/ulp/pAdditional Details: Competitive hourly base + commissionsp style="text-align:inherit"./ph1span class="emphasis"bbbVirtual Career Fair for ONSITE Positions!/b /b/b/span/h1h1/h1h1span class="emphasis-3"bThis Monday - Friday from 10am - 5pm !/b/span/h1h1/h1h1span class="emphasis"bbbVirtual Career Fair for ONSITE Positions!/b/b/b/span/h1p/ph1bbu***Submit your resume online to be considered to chat directly with a AAA Branch Recruiter via telephone***/u/b/b/h1p/ppFluently bilingual Cantonese or Mandarin professionals are needed!/pp/ph1ibOnsite Job Locations: /b/i/h1h1bbDaly City/b/b/h1h1bbSan Francisco/b/b/h1p/ppspanWE have many FULL-TIME, ONSITE 5-day a week POSITIONS!! Saturday availability a must!/span/pp/ppbuSummary/u/bbr /Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications./ppbr /buEssential Functions/u/b/pulliPerforms fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:ulliMember Experience/liliMember Services/liliConcierge/liliDMV/liliAuto Travel/liliUnlicensed Insurance Services/liliSmart Home Security/liliResponsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need./li/ul/li/ululliPromote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs./li/ulpbr /br /buKnowledge/Skills/Abilities/u/b/pulliCustomer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction./liliSales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence/liliTechnical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability./liliOperational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals./li/ulpbr /br /buEducation amp; Experience / Licenses amp; Certification/u/b/pulliMinimum QualificationsulliHigh School Diploma/GED/lili1-3 years of work experience, with at least 1 year in a sales or customer service-focused role to include work in sales, hospitality, insurance, retail, service industries or call centers./liliDrive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement/liliCommunicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message./liliTeamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First/li/ul/liliPreferred QualificationsulliExperience working with sales and service standards and goals or thresholds/li/ul/li/ulpbr /br /buWork Environment/Physical Requirements/u/b/pulliThis is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer./liliMay travel by car, plane or other form of transportation to attend business meetings or conferences./liliMay be required to work in one or more locations in a defined service area./liliMust be flexible with work shifts. Must be able to work Saturdays./li/ulp#IA/pp#MEL/ppbspan#LI-ML1/span/b/pp style="text-align:inherit"-/pStarting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.