Assistant Service Manager - Full-time

pspanstronguPosition Summary/u/strong/span/p pspanSupport the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. /span/p p /p pspanstronguDuties amp; Responsibilities /u/strong/span/p ul lispanUnder the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction. /span/li lispanFollow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices. /span/li lispanWork with the management team to react to customer service issues, customer complaints, and/or business opportunities./span/li lispanDrives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions./span/li lispanAssist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed./span/li lispanAssist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations./span/li lispanPartner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. /span/li lispanEffectively communicates with all store associates, management, and customers./span/li lispanIn the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities./span/li lispanKey holder and responsible for basic and detailed opening and closing responsibilities./span/li lispanMaintain an organized and neat shop./span/li lispanAdhere to all company policies, procedures, safety and environmental rules./span/li lispanOther duties as assigned./span/li /ul p /p pspanstronguKnowledge, Skills, and Abilities/u/strong/span/p ul lispanHigh school diploma or equivalent required./span/li lispanOne year of experience in automotive service environment./span/li lispanOne year of automotive service sales experience preferred./span/li lispanValid Driver's License ./span/li lispanMust have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. /span/li lispanActed as a work lead or supervisor previously./span/li lispanAbility to exercise judgement and to work independently. /span/li lispanStrong customer service skills. /span/li lispanAbility to handle difficult customer situations. /span/li lispanComfortable utilizing up-sell techniques. /span/li lispanStrong cash handling skills, including the use of POS systems. /span/li lispanStrong verbal communication skills. /span/li lispanDemonstrated consistency, accuracy and follow-through. /span/li lispanAbility to work Days, Nights, Holidays and Weekends./span/li /ul p /p p /p pspanstronguPhysical Demands/Work Environment/u/strong/span/p pspanThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /span/p pspanThe characteristics described here are representative of those an employee encounters while performing the essential functions of this job. /span/p p /p pspanstronguPhysical Demands/u/strong/span/p ul lispanMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance./span/li lispanFrequent standing and walking for long periods of time./span/li lispanFrequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting./span/li lispanClimb up and down ladders to retrieve and stock merchandise./span/li lispanCommunicate effectively in person, by telephone, or by using telecommunications equipment./span/li lispanEnters and locates information on computer./span/li lispanPresents information to small and large groups./span/li lispanVisually verifies information, often in small print./span/li lispanSafely operates a motor vehicle./span/li /ul div pspanustrongspanBenefits/span/strong/u /span/p ul lispanMedical, dental, and vision benefits/span/li lispanLife insurance/span/li lispanShort Term Disability/span/li lispanSupplemental benefits /span/li lispan401(k) with company match/span/li lispanPTO and holiday pay/span/li lispanOn-demand pay partner (DailyPay)/span/li lispanspanReduced benefits available/spanspan for part-time team members/span/span/li /ul divspanustrongspanPay Range/span/strong/u/span/div ul lispanspan$20.79 to $26.40 per hour based on experience/span/span/li lispanspanCommission and Bonus potential/span/span/li /ul /div divspanspanemstrongAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran./strong/em/span/span/div