Vail Health Patient Access Representative

div class="content-intro"pVail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.nbsp; This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health a href="https://www.vailhealth.org/about"here/a./p/divdivstrongAbout the opportunity:/strong/div div pResponsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests./p /div divstrongWhat you will do:/strong/div ol liRegisters patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required./li liCommunicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party./li liResolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person./li liPerforms on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems./li liIf in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters./li liEstablishes files, maintains information, and scans medical records in a timely and organized manner./li liManages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff./li liOrganizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending./li liAttends and provides feedback for departmental staff meetings./li liFollow the Center for Medicare amp; Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR./li liCompletes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare amp; Medicaid Services (CMS) standards/li liRole Models the Principals of a Just Culture and Organizational Values./li liEnsures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients./li liPerforms other duties as assigned on department and organizational-level./li /ol divstrongThis description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job./strong/div divnbsp;/div divstrongWhat you will need:/strong/div divnbsp;/div divstrongExperience:/strong/div ul liCustomer service and clerical experience/li /ul divstrongLicense(s):/strong/div ul liN/A/li /ul divstrongCertification(s):/strong/div ul liN/A/li /ul divstrongComputer / Typing:/strong/div ul liMust possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc./li /ul divstrongMust have working knowledge of the English language, including reading, writing, and speaking English./strong/div divnbsp;/div divstrongEducation:/strong/div ul liN/A/li /ul pnbsp;/p pnbsp;/p pnbsp;/p pstrongBenefits at Vail Health (Full and Part Time) Include:/strong/p ul listrongCompetitive Wages amp; Family Benefits:/strong ul liCompetitive wages/li liParental leave (4 weeks paid)/li liHousing programs/li liChildcare reimbursementnbsp;/li /ul /li listrongComprehensive Health Benefits:nbsp;/strong ul liMedical/li liDentalnbsp;/li liVision/li /ul /li listrongEducational Programs:nbsp;/strong ul liTuition Assistancenbsp;/li liExisting Student Loan Repayment/li liSpecialty Certification Reimbursement/li liAnnual Supplemental Educational Funds/li /ul /li listrongPaid Time Off:/strong ul liUp to five weeks in your first year of employment and continues to grow each year./li /ul /li listrongRetirement amp; Supplemental Insurance:/strong ul li403(b) Retirement plan with immediate matchingnbsp;/li liLife insurance/li liShort and long-term disability/li /ul /li listrongRecreation Benefits, Wellness amp; More:/strong ul liUp to $1,000 annual wellbeing reimbursement/li liRecreation discounts/li liPet insurance/li /ul /li /ul pnbsp;/p pnbsp;/pdiv class="content-pay-transparency"div class="pay-input"div class="description"pstrongPay is based upon relevant education and experience per hour./strong/p/divdiv class="title"Hourly Pay:/divdiv class="pay-range"span$20.67/spanspan class="divider"mdash;/spanspan$24.25 USD/span/div/div/div