Assistant Store Manager (40) Four Seasons

p style="text-align:left"bWork Location:/b/pHendersonville, North Carolina, United States of Americap style="text-align:inherit"/pp style="text-align:left"bHours:/b/p40p style="text-align:inherit"/pp style="text-align:left"bPay Details:/b/p$28.25 - $42.50 USDp style="text-align:inherit"/pp style="text-align:left"TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate#39;s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. /pp style="text-align:inherit"/pp style="text-align:left"As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role./pp style="text-align:inherit"/pp style="text-align:left"bLine of Business:/b/pPersonal amp; Commercial Bankingp style="text-align:left"bJob Description:/b/ppThe Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location.  The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform./pp/ppbDepth amp; Scope:/b/pulliLeads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals/liliProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines/liliLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity/liliRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD#39;s consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content amp; tools, (2) providing consultative support, and (3) advocating with proactive insights amp; recommendations/liliResponsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience/liliPossesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment/liliEffectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution/liliDrives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations/liliLeads and coaches advisory team on advice giving strategies and overall product and services acumen/liliEstablishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives/liliDelivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights/liliContributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth/liliActively participates in community events, promoting the TD Brand while servicing the needs of the community/liliConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation amp; management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization/li/ulp/ppbEducation amp; Experience:/b/pulliUndergraduate degree or equivalent experience/lili2#43; years experience working with customers and or sales in any capacity or equivalent/liliSupervisory or leadership experience preferred/liliDemonstrated ability to provide Legendary Customer Service/liliStrong verbal and written communication skills/liliSales and Operational Management skills/liliAbility to manage competing priorities/liliPrevious consumer and residential lending experience preferred/liliProficient in Microsoft Office/liliKnowledge of banking products and services preferred/liliDemonstrated organization, interpersonal, communication and decision-making skills/liliShows proficiency with expense management/liliNotary License (Preferred)/liliMust maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake/li/ulp/ppbspanCustomer Accountabilities:/span/b/pullispanCreates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions /span/lilispanContributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth/span/lilispanEstablishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals/span/lilispanLeads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs/span/lilispanResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met/span/lilispanActs as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer/span/lilispanCreates personal experiences by getting to know each Customer#39;s needs to help turn their goals into reality /span/li/ulullispanUnderstands and supports the Bank#39;s Customer Service Strategy /span/lilispanConsiders the impact of decisions on the well-being of TD, its Customers, and stakeholders   /span/lilispanProvides the highest level of Customer service when dealing with internal partners, vendors, and Customers/span/lilispanProactively adheres to /spanspanprofessional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements/span/li/ulp/ppbShareholder Accountabilities:/b/pulliLeads and drives operational compliance of all Store operations including teller and platform operations/liliLeads the team in completing day to day processes/transactions/activities and oversees completion and quality of work/liliEnsures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits/liliMay perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management/liliDevelops/leads Store in Operational Excellence plan/liliVault Management, including Monthly Vault and drawer audits/liliIdentifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store/liliUnderstands and applies operating policies and procedures/liliSupports the timely and accurate completion of business processes and procedures/liliEscalates non-standard or high-risk transactions/activities as necessary/liliEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations/liliSupports and participates in process improvement opportunities/liliEnsures necessary due diligence to support the accuracy of all Customer transactions/activities/liliProficiency, understanding, compliance with of the Bank Code of Conduct/li/ulp/ppbspanEmployee/Team Accountabilities:/span/b/pullispanLeads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken /span/lilispanLeads, reinforces, and embeds TD#39;s shared commitments/span/lilispanContributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner /span/lilispanEnsures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.) /span/lilispanShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams/span/lilispanSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes /span/lilispanParticipates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives /span/lilispanPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives /span/lilispanActs as a brand champion for your business area/function and the bank, both internally and/or externally/span/li/ulp/ppbspanOCC Language:/span/b/pullispanThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007./span/lilispanMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36./span/lilispanMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007./span/lilispanSatisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position./span/li/ulp/ppbPhysical Requirements:/bbr /Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%br /Domestic Travel – Occasionalbr /International Travel – Neverbr /Performing sedentary work – Continuousbr /Performing multiple tasks – Continuousbr /Operating standard office equipment - Continuousbr /Responding quickly to sounds –Continuousbr /Sitting – Frequentbr /Standing – Frequentbr /Walking – Frequentbr /Moving safely in confined spaces – Occasionalbr /Lifting/Carrying (under 25 lbs.) – Occasionalbr /Lifting/Carrying (over 25 lbs.) – Occasionalbr /Squatting – Occasionalbr /Bending – Occasionalbr /Kneeling – Occasionalbr /Crawling – Occasionalbr /Climbing – Occasionalbr /Reaching overhead – Occasionalbr /Reaching forward – Occasionalbr /Pushing – Occasionalbr /Pulling – Occasionalbr /Twisting – Occasionalbr /Concentrating for long periods of time – Continuousbr /Applying common sense to deal with problems involving standardized situations – Continuousbr /Reading, writing and comprehending instructions – Continuousbr /Adding, subtracting, multiplying and dividing – Continuousbr /br /The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities amp; duties are considered essential functions for ADA purposes./pp style="text-align:inherit"/pp style="text-align:left"bWho We Are:/bbr /TD is one of the world#39;s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. /pp style="text-align:inherit"/pp style="text-align:left"TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you./pp style="text-align:inherit"/pp style="text-align:left"bOur Total Rewards Package/b/pp style="text-align:left"br /Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable spanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspan class="WJQ0"compensation/incentive/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. a href="http://hrportal.ehr.com/tdtotalrewards" target="_blank"Learn more/a/pp style="text-align:inherit"/pp style="text-align:left"bspanAdditional Information:/span/bbr /spanWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.br /br /bColleague Development /bbr /If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.br /br /bTraining amp; Onboarding/bbr /We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.br /br /bInterview Process /bbr /We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call./span/pp/ppbAccommodation/b/ppTD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law./pp/ppIf you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at a href="mailto:USWAPTDO#64;td.com" target="_blank"USWAPTDO#64;td.com/a.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process./p