Outpatient Access Rep II

p style="text-align:inherit"/pp style="text-align:left"As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive./pp style="text-align:inherit"/pp style="text-align:left"ubJob Location (Full Address):/b/u/pp style="text-align:inherit"/p125 Lattimore Rd, Rochester, New York, United States of America, 14620p style="text-align:inherit"/pp style="text-align:left"ubOpening:/b/u/pp style="text-align:inherit"/pp style="text-align:left"Worker Subtype:/pRegularp style="text-align:inherit"/pp style="text-align:left"Time Type:/pFull timep style="text-align:inherit"/pp style="text-align:left"Scheduled Weekly Hours:/p40p style="text-align:inherit"/pp style="text-align:left"Department:/p910148 OBGYN Generalp style="text-align:inherit"/pp style="text-align:left"Work Shift:/pUR - Day (United States of America)p style="text-align:inherit"/pp style="text-align:left"Range:/pUR URCB 203 Hp style="text-align:inherit"/pp style="text-align:left"Compensation Range:/p$18.00 - $23.81p style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"iThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job#39;s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations./i/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubResponsibilities:/b/u/pp style="text-align:inherit"/pGENERAL PURPOSEbrPerforms functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.p style="text-align:inherit"/pp style="text-align:inherit"/ppbESSENTIAL FUNCTIONS/b/pulliGreets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met./liliProvides interaction of warm hand-off to registration and insurance management (RIM)./liliUpdates patients regarding waiting time for the provider every 15 minutes./liliProtects Personal Health Information (PHI) for patients as indicated by HIPAA regulations./liliEnsures cleanliness and order in the waiting room/lobby./liliCollects patient demographic and financial information in an efficient, customer-oriented manner./liliAsks specific questions of patient to verify information accuracy to establish a billable account./liliEnters information into electronic medical record (EMR) and patient access and revenue cycle system./liliRequests patient e-mail address for confirmation purposes./liliEnsures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc./liliSchedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area./liliPrints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient./liliMay assist with provider template changes./liliCollects patient co-pays, prepares end of day deposits and reconciles any discrepancies./liliAnswers phone in a timely and courteous manner./liliManages incoming clinic calls and sorts calls to various providers./liliOpens telephone encounter in EMR when speaking with patients./liliEnsures routing of encounter in EMR to the appropriate staff/provider./liliCoordinates outgoing calls related to major functions above./liliProvides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages./liliEdits and corrects registration errors and completes missing registration data./liliAssists in charge reconciliation process. Ensures accuracy of patient schedules./liliIdentifies ways to reduce follow-up, repetitive, or corrective work./liliManages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered./liliAssesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver./liliMay escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc./liliCompetencies must be verified by clinical staff before performance of any of these duties./li/ulp/ppOther duties as assigned.br /br /bMINIMUM EDUCATION amp; EXPERIENCE/b/pulliHigh School diploma and 1-year related experience in an administrative office or customer service field required or/liliCompletion of Vision Care 1,2,3 courses required/liliOr equivalent combination of education and experience/li/ulpbr /bKNOWLEDGE, SKILLS AND ABILITIES/b/pulliMedical terminology experience preferred/liliDemonstrated ability to word process documents and enter data into a database preferred/liliDemonstrates the ICARE values to patient, families and staff preferred/liliDemonstrated skills related to achievement of customer satisfaction preferred/liliAbility to act as a resource to less experienced staff preferred/li/ulp style="text-align:inherit"/pp style="text-align:left"The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law./pp style="text-align:inherit"/p