Customer Service Instant Return Representative - Full-time

div style="font-style:normal; font-weight:400; margin-right:0px; text-decoration-color:initial; text-decoration-style:initial; text-decoration-thickness:initial" pspanThe strongCustomer Service Instant Return Representative/strong is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.nbsp; This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles./span/p pspanstrongWage:/strong $16.75 hourlynbsp;/spanbrbrstrongApply/strong today and shift your strongcareer/strong into drive for strongtomorrow!/strongnbsp;/p pspanThe key responsibilities and accountabilities are:/span/p ul lispanProvides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures/span/li lispanPersonally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner/span/li lispanProvide the customer with an invoice and a full explanation of their charges/span/li lispanResolve customer issues and concerns professionally using effective customer service techniques.nbsp; When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location./span/li lispanInspect vehicle and record any new damage or major cleaning requirements and complete required documentation./span/li lispanCheck fuel level and mileage and clearly explain final charges to the customer/span/li lispanSecure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.nbsp; Offer assistance as needed./span/li lispanDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction/span/li lispanMaintain appearance appropriate for providing best in class customer service in accordance with established guidelines/span/li lispanTo carry out any other duties requested by the managers/Team Leaders./span/li lispanKeep work area organized and free of clutter/span/li /ul /div pspanstrongBasic Qualifications:/strong/span/p ul lispanPassion for customer service and attention to detail – Goes the extra mile/span/li lispanA minimum of one year of sales or customer experience in a high volume or service-oriented environment/span/li lispanProven strong sales and closing skills and the ability to friendly, engaging manner/span/li lispanBasic computer proficiency/span/li /ul pspanstrongMust be able to:/strong/span/p ul lispanGood communication skills both written and oral.nbsp; Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply./span/li lispanWork in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills/span/li lispanDemonstrate professionalism and interpersonal skills/span/li lispanProven experience of working well within a team./span/li lispan100% customer focus, with proven experience within a customer facing environment/span/li lispanWork flexible shifts including weekends and holidays; and work overtime as required/span/li lispanWork outdoors during all weather conditions/span/li lispanStand for long periods of time/span/li lispanLift up to 45 pounds/span/li /ul pstrongBenefits and Perks:/strongnbsp;/p pNot only do you get to be part of an organization where you strongDrive/strong your strongPotential/strong, strongPower/strong your strongPassion!!/strong Below are a few perks and discounts:nbsp;/p ul liUp to 40% off the base rate of any standard Hertz rental   nbsp;/li liMedical, Dental amp; Vision plan optionsnbsp;/li liPaid Parental Leave amp; Adoption Assistancenbsp;/li liEmployee Assistance Program for employees amp; familynbsp;/li liEducational Reimbursement amp; Discountsnbsp;/li liPerks amp; Discounts –Theme Park Tickets, Gym Discounts amp; morenbsp;/li /ulh2Company/h2divThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. div nbsp; div /div bUS EEO STATEMENT/bnbsp; div At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.nbsp; /div div Individuals are encouraged to apply for positions because of the characteristics that make them unique.nbsp; /div div EOE, including disability/veteran /div /div/div