Door Service Technician - Full-time

divdivdivdivdivdivdivdivdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"link href="https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"div class="fr-view"divdiv class="fr-view"divdiv class="fr-view"plink href="https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css" rel="stylesheet" type="text/css"/pdiv class="fr-view"p id="isPasted" style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-family: Lato, sans-serif; font-size: 16px;"JOB TITLE:/span/strongspan style="font-family: Lato, sans-serif; font-size: 16px;"nbsp;Door Service Technician/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family: Lato, sans-serif; font-size: 16px;"strongPAY amp; FSLA STATUS:nbsp;/strong$30.00 - $35.00 per hour, D.O.E.; Hourly non-exempt/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family: Lato, sans-serif; font-size: 16px;"strongREGULAR SCHEDULE amp; SHIFT:nbsp;/strongMonday-Friday; Day Shift/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family: Lato, sans-serif; font-size: 16px;"strongREGULAR WEEKLY HOURS:/strong Full-time/40 hours per week (OT regular and as needed)/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family: Lato, sans-serif; font-size: 16px;"strongPAID TIME OFF (PTO):/strong 80 hours accrued year 1; 120 hours accrued annually after year 1/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family: Lato, sans-serif; font-size: 16px;"strongPAID SICK TIME:/strong 1 hour earned per 40 hours worked/spanspan style="font-size: 16px;"br/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size: 16px;"strongMANAGEMENT POSITION:nbsp;/strongNobr/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-size: 16px;"strongspan style='font-family:"Lato",sans-serif;'BRANCH LOCATION:/span/strong/spanspan style="font-family: Lato, sans-serif; font-size: 16px;"nbsp;Ontario, CA/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'br/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a healthy work-life balance! We are a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. We are looking for dynamic individuals who exemplify excellence in quality, trust, value, and service. If that sounds like you, we would love to have you as a part of our team!/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'We are looking for a Door Service Technician to be responsible for the installation, service, and repair of both interior and exterior doors for residential or commercial customers while providing exceptional customer service and resolving service-related matters in a timely and efficient manner. This position will require heavy lifting and the frequent use of various power tools and equipment. Our ideal candidate prioritizes safety and has excellent diagnostic, communication, and customer facing skills./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Lato",sans-serif;'WHAT WE OFFER:/span/strong/pul class="decimal_type" style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Lato",sans-serif;'Competitive Compensation, D.O.E. span id="isPasted" style='font-size:15px;line-height:107%;font-family:"Lato",sans-serif;'+ quarterly/annual performance bonuses based on branch/company performance/span/span/lilispan style='font-family:"Lato",sans-serif;'Medical amp; Dental Insurance up to 70% Employer Paid/span/lilispan style='font-family:"Lato",sans-serif;'Vision Insurance/span/lilispan style='font-family:"Lato",sans-serif;'HSA with up to $1,000 annual Employer Contribution/span/lilispan style='font-family:"Lato",sans-serif;'401K with up to 3.5% Employer Contribution/span/lilispan style='font-family:"Lato",sans-serif;'Paid Time Off (PTO) and Paid Holidays/span/lilispan style='font-family:"Lato",sans-serif;'FREE Life amp; Disability Insurance/span/lilispan style='font-family:"Lato",sans-serif;'FREE Employee Assistance Program (EAP)/span/lilispan style='font-family:"Lato",sans-serif;'FREE Gym Membership/span/lilispan style='font-family:"Lato",sans-serif;'Employee Discount/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Lato",sans-serif;'WHAT YOU WILL DO:/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Lato",sans-serif;'Perform service-related repairs at customersrsquo; homes, including but not limited to: making adjustments; replacing parts and pieces; taking measurements; and installing replacement products. When applicable, will be responsible for proposing and/or making decisions on the disposition of claims and proposing follow-up steps.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Be responsible for safely driving to pre-set appointments determined by provided service schedule. Will occasionally be required to reschedule or schedule initial or follow-up appointments.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Conduct analysis on each service ticket to determine root cause and articulate resolution as a part of the ticket closure process.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Collaborate with internal operations to flush out the root cause and implement effective countermeasures to address potential first-time quality concerns effectively.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Schedule and facilitate dealer installation certification training and additional service-related trainings and complete showroom display updates for identified dealers and customers in maintained dealer database managed by Inside Sales amp; Service Supervisor and/or Manager./span/lilispan style='font-family:"Lato",sans-serif;'Review data reports with both sales and operations divisions as part of continuous improvement initiatives. nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Follow the standard work procedures to properly close or status a service ticket, inputting the desired data points for review on quality and continuous improvement related reports./span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Lato",sans-serif;'WHAT YOU WILL BRING:/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Lato",sans-serif;'Ability to regularly lift/move/manipulate up to 50 pounds and occasionally up to 100 pounds./span/lilispan style='font-family:"Lato",sans-serif;'Valid state driverrsquo;s license./span/lilispan style='font-family:"Lato",sans-serif;'Proficiency in pre-hung door installation with excellent attention to detail and workmanship. Carpentry experience is required.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Knowledgeable in the life-cycle of a sales order. Previous sales experience preferred but not required./span/lilispan style='font-family:"Lato",sans-serif;'Strong customer service skills. Must be comfortable with face-to-face interaction with customers and be able to diffuse difficult situations resulting in a solution suitable for all parties.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Experience with the safe use of various tools, including saws, pneumatic tools, and other small hand tools and power equipment.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Ability to read, write, and communicate in English as it relates to the job and to the safety regulations./span/lilispan style='font-family:"Lato",sans-serif;'Ability to perform basic mathematical functions such as addition, subtraction, multiplications, and division. Ability to read a tape measure accurately and consistently to 1/16rdquo;./span/lilispan style='font-family:"Lato",sans-serif;'Ability to carry out instructions furnished in written, oral, or diagram form./span/lilispan style='font-family:"Lato",sans-serif;'Ability to perform all job functions safely./span/lilispan style='font-family:"Lato",sans-serif;'Demonstrated ability to evaluate the problem at hand and work towards resolution to achieve customer satisfaction while meeting aged service ticket level goals.nbsp;/span/lilispan style='font-family:"Lato",sans-serif;'Sense of direction with the ability to use provided technology systems, self-motivated, and mechanically inclined./span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Lato",sans-serif;'WHO WE ARE:/span/strong/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Lato",sans-serif;'OrePac Building Products provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. OrePac supports a safe and drug-free workplace and may administer a pre-employment background check./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:13px;line-height:107%;font-family:"Lato",sans-serif;'nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:11px;line-height:107%;font-family:"Lato",sans-serif;'Keywords: Door Service Technician, Field Installation Technician, Door Shop Lead, Door Shop Associate, Door Shop Assembler, Door Assembler, Wood Worker, Woodworker, Woodworking, Wood Working, Wood Shop, Shop Hand, Cabinet Maker, Carpenter, Door Service Technician,nbsp;/spanspan style="font-family: Lato, sans-serif; font-size: 11px; background-color: transparent;"Field Installation Technician, Door Shop Lead, Door Shop Associate, Door Shop Assembler, Door Assembler, Wood Worker, Woodworker, Woodworking, Wood Working, Wood Shop, Shop Hand, Cabinet Maker, Carpenter, Door Service Technician,nbsp;/spanspan style="background-color: transparent; font-size: 11px; line-height: 107%; font-family: Lato, sans-serif;"Field Installation Technician,nbsp;/spanspan style="background-color: transparent; font-family: Lato, sans-serif; font-size: 11px;"Door Shop Lead, Door Shop Associate, Door Shop Assembler, Door Assembler, Wood Worker, Woodworker, Woodworking, Wood Working, Wood Shop, Shop Hand, Cabinet Maker, Carpenter, Door Service Technician,nbsp;/spanspan style="background-color: transparent; font-size: 11px; line-height: 107%; font-family: Lato, sans-serif;"Field Installation Technician,nbsp;/spanspan style="background-color: transparent; font-family: Lato, sans-serif; font-size: 11px;"Door Shop Lead, Door Shop Associate, Door Shop Assembler, Door Assembler, Wood Worker, Woodworker, Woodworking, Wood Working, Wood Shop, Shop Hand, Cabinet Maker, Carpenter, Door Service Technician,nbsp;/spanspan style="background-color: transparent; font-size: 11px; line-height: 107%; font-family: Lato, sans-serif;"Field Installation Technician,nbsp;/spanspan style="background-color: transparent; font-family: Lato, sans-serif; font-size: 11px;"Door Shop Lead, Door Shop Associate, Door Shop Assembler, Door Assembler, Wood Worker, Woodworker, Woodworking, Wood Working, Wood Shop, Shop Hand, Cabinet Maker, Carpenter/span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div