IT Support Operations Consultant III (Rack Stack), Data Center Operations

divstrongJob Summary:/strong/divpIn addition to the responsibilities listed below, this individual contributor is also responsible for the physical installation and decommissioning of Kaiser Permanente’s data center equipment and assisting in local data center asset tracking and reporting for assets from receipt through initial install and decommission. Additionally, this job will be responsible for providing hands eyes support for raised floor incident resolution (e.g. physical equipment, components, and power distribution strip monitoring)./pdivbrstrongEssential Responsibilities:/strong/divulliCompletes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating  issues or risks as appropriate./liliPursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback./liliAssists with efforts to analyze and prioritize incoming requests and alerts./liliProvides second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)./liliResolves moderately complex problems and provides support to others./liliFollows procedures for incident escalation and notification to leadership./liliSupports and assists with troubleshooting efforts in conjunction with customer to identify moderately complex problems./liliIdentifies moderately complex problems and escalates to senior staff for prioritization./liliSupports and assists with tracking and develops documentation by entering details of problems, status of service requests, and resolutions into the company tracking system./liliSupports and assists efforts to meet key performance indicators (e.g., performance, availability, capacity)./liliSupports and assists with the documentation of workarounds for problem records and changes to proactive processes./liliFollows, supports, and assists in the development of standard operating procedures./liliProvides knowledge repository for moderately complex technical support./liliReviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology./liliProvides after hours on call support for moderately complex issues./liliSupports and assists with the execution of disaster recovery and business continuity processes and events./li/ulbr div bMinimum Qualifications:/b/div ul liMinimum three (3) years experience supporting a large scale computing environment./li liBachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement./li /ul div bAdditional Requirements:/b/div