PATIENT ACCESS SPECIALIST I

Min: USD $16.00/Hr. Max: USD $23.64/Hr. Overview: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health. /span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;" The specialist interviews incoming patients or associates, entering essential details into all relevant software systems. /span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 12pt; font-family: calibri, sans-serif;"Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care./span/p Qualifications: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongEducation:/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"High School Graduate or equivalent required./span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongExperience:/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"One year of customer service experience preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Familiarity with word processing and computer applications is desirable./span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongOther Knowledge/Skills/Abilities:/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Minimum typing speed of 40 WPM preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Excellent interpersonal and communication skills are essential./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Ability to work independently and efficiently./span/li/ul Responsibilities: ullispan style="font-family: calibri, sans-serif; font-size: 12pt;"Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Effectively perform general clerical and administrative functions./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Pre-register and register all types of patients across multiple software systems./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Ensure accurate documentation of patient information./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Check and restock supplies as needed./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Participate in performance improvement activities for the department and organization./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Adhere to all HIPAA guidelines and maintain patient confidentiality./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Complete annual educational and training requirements./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Promote the mission, vision, and goals of the organization and department./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"Perform other related duties as required or requested./span/li/ul