Advantage Services Coordinator - Full-time

pHome is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.”  Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.strong/strong/p pstrongWhy CommonBond Communities?/strong/p ul liWork-life balance/li liEmployee referral program/li liBenefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options/li liA respectful and growth-oriented workplace/li liEmployee recognition and rewards program/li liA chance to make a difference in the community!/li liOngoing training and professional development/li /ul pstrongSalary Range: /strong$25.00 Per Hour/p pCommonBond Communities invites qualified applicants to apply for the strongAdvantage Services Coordinator /strongpositionstrong /strongat our strongOak Ridge Manor and Guardian Angels/strong sitesstrong in Hastings, Minnesota/strongstrong. /strong The primary responsibility of the Advantage Services Coordinator is to assist the property manager with the daily operations of the community by assisting with resources and services for residents, along with a strong focus on customer service and community relations.  In addition, this position requires daily administrative duties concerning the management office and the apartment community./p pstrongESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS/strong/p p strongP/strongstrongrovides comprehensive recovery-oriented case management services for assigned individual residents/strong/p ul liConducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development./li liDevelop an asset-based service plan with each resident and update the plan with each resident quarterly./li liLinks residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed./li liProvides individual counseling utilizing evidence-based techniques such as motivational interviewing./li liProvides case coordination for residents with internal and external partners./li liTakes the lead in responding to individual crises./li liCoordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues./li /ul pstrongFacilitates recovery-oriented, rehabilitative individual activities/strong/p ul liIncorporates at least one educational activity into each resident’s service plan./li liProvides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills./li liContributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter./li /ul pstrongAssists residents to positively resolve situations that place tenancy at risk/strong/p ul liMeet with each resident (individual or group) within 30 days of move-in to ensure the resident's understanding of the lease, handbook, and house rules./li liResponds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies)./li liWorks collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations./li liDevelops, implements, and monitors written agreements for resolving housing risk with residents./li liAssists residents with preparations for unit inspections and recertifications./li liMediates disputes between neighbors and/or between residents and property management./li /ul pstrongWorks as an effective team member/strong/p ul liParticipates effectively as a collaborative member of a coordinated property management/ services team./li liParticipates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents./li liActively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development./li liWork collaboratively with property management staff and other departments of CommonBond Communities/li /ul pstrongMaintains timely, accurate, complete, and secure resident records/strong/p ul liGathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes./li liReviews and updates paper and electronic files of assigned residents at least quarterly, including:/li liReleases and data privacy requirements/li liHMIS reporting requirements/li liETO reporting requirements/li liEnsures that paper and electronic data are secured from access by unauthorized persons./li /ul pstrongOther/strong/p ul liDevelop an annual professional growth plan for continuing training/li liDevelop a directory of services/resources for each housing community/li liCoordinate publication of each housing community’s monthly newsletter/li liCompletes other miscellaneous projects as assigned /li /ul pstrongMINIMUM REQUIREMENTS/strong/p ul liAssociate or Bachelor’s degree in a related field or at least three years of experience in a related field./li liTwo years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations./li liTwo years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness./li liTwo years of experience implementing programs that use evidence-based models of intervention (e.g., IMR, supported employment, supportive housing)./li liExcellent interpersonal, verbal, and written communication skills./li liDemonstrated experience working within diverse communities, which include people of various ages, genders, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages./li liExperience utilizing MS Office and web-based programs./li liAbility to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies)./li liBe Certified in CPR and First Aid or have the ability to become certified within six months of starting position./li liBe at least 21 years of age./li liProvide proof of a current and valid driver’s license issued in the state of residency./li liHave or be willing to obtain adequate automobile insurance./li liMeet the company Motor Vehicle Record (MVR) criteria./li liHave access to a reliable vehicle to transport residents./li /ul pstrongPREFERRED REQUIREMENTS/strong/p ul liResidential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness./li liExperience with medical social work and documentation./li liKnowledge and experience in supportive housing./li liDe-escalation and crisis intervention skills.  /li /ul pstrongPHYSICAL REQUIREMENTS/strong/p ul liAbility to sit for extended periods./li liAbility to lift, carry, push, and/or pull up to 50 lbs./li liAbility to file documents./li liAbility to enter data into a computer./li liAbility to interact verbally with internal and external audiences. /li /ul pstrongOTHER REQUIREMENTS/strong/p ul/ul ul liMust be willing and able to travel between sites./li /ul ul liMust be willing to work evenings and weekends as scheduled./li /ul ul liMust be willing to carry a cell phone./li /ul p /p