Client Care Specialist - Full-time

divdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivlink href="https://cdn.jsdelivr.net/npm/froala-editor@3.2.6/css/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"/divp id="isPasted" style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Times New Roman",serif;'strongspan style='font-size:15px;font-family:"Arial Narrow",sans-serif;color:black;'nbsp;/span/strong/pp id="isPasted" style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Times New Roman",serif;'strongspan style='font-size:15px;font-family:"Arial Narrow",sans-serif;color:black;'SUMMARY:nbsp;/span/strong/pp style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'span style='font-family:"Arial Narrow",sans-serif;'The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled/assigned dorm/room checks. Responsible for monitoring and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports. De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility.nbsp;/span/pp style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'span style='font-family:"Arial Narrow",sans-serif;'nbsp;/span/pp style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Arial Narrow",sans-serif;color:black;'DUTIES AND RESPONSIBILITIES:/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Arial Narrow",sans-serif;'Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency.nbsp;/span/lilispan style='font-family:"Arial Narrow",sans-serif;'Create an environment where clients can feel welcomed, comfortable and supported./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Monitor specific, assigned dorms; for policy adherence; client needs, room/bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Assist clients with immediate needs and requests. Provide guidance on proper procedures./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Ensure adequate living standards are met and coordinate needs to meet them, as applicable./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Identify, document and report clientsrsquo; current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols.nbsp;/span/lilispan style='font-family:"Arial Narrow",sans-serif;'Assist with transportation needs for staff as instructed by management or per established protocols./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols/spanspan style='font-family:"Arial Narrow",sans-serif;background:white;'./span/lilispan style='font-family:"Arial Narrow",sans-serif;background:white;'Ensure compliance with local, state, and federal laws./span/lilispan style='font-family:"Arial Narrow",sans-serif;color:black;'Performs other duties as assigned./span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'span style='font-size:15px;font-family:"Arial Narrow",sans-serif;color:black;'nbsp;/span/pp style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Arial Narrow",sans-serif;color:black;'QUALIFICATIONS:/span/strong/pul style="list-style-type: disc;margin-left:undefined;"lispan style='font-family:"Arial Narrow",sans-serif;'G.E.D or High School Diploma or equivalent experience/spanspan style="font-family:;;"./span/lilispan style='font-family:"Arial Narrow",sans-serif;'At least one (1) year of experience working with the homeless population or in residential living, or behavioral health facilities./span/lilispan style='font-family:"Arial Narrow",sans-serif;'Must have and maintain a Florida State Driverrsquo;s License with ldquo;safe driverrdquo; classification./spanspan style='font-family:"Arial Narrow",sans-serif;'nbsp;/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:16px;font-family:"Times New Roman",serif;text-align:justify;'span style='font-size:13px;font-family:"Arial Narrow",sans-serif;'nbsp;/span/pdivdiv class="fr-view"br/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div