Customer Service Associate (Yankee Stadium) $17 - $20 Hourly

h5strongLEGENDS ASM GLOBAL/strong/h5 pTwo powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality./p pstrongLegends/strongspan /spanbrings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences./p pstrongASM Global/strong, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters./p pOur organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? strongJoin us to make legends happen!/strong/p pstrongTHE ROLE/strong/p pThe Customer Service Associate will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise, and Premium Services department managers. This person is expected to be energetic, outgoing, a friendly professional that can remain calm under pressure and promote positive guest relations to maintain total guest satisfaction throughout the Stadium. The Associate must be a positive, consistent, and goal-oriented role model to other staff and guests. The customer service specialist should strive to make each guest’s experience as legendary as possible./p pemstrongPlease note, this is a temporary/seasonal position./strong/em/p h5strongESSENTIAL DUTES AND RESPONSIBILITIES/strong/h5 ul liAssist Customer Service Manager with employee interactions including customer service games, newsletters, mandatory early morning breakfasts throughout the season, handing out prizes, and numerous other customer service-related activities./li liAssist with identifying problematic issues and concerns help resolve them./li liMaximize both employee and customer satisfaction./li liAssist with check-in/check-out procedure as necessary./li liExcellent talent to interact with people in a positive and courteous manner/li liAbility to build positive relationships with a high level of interpersonal skills/li liAttentiveness Patience/li liAbility to find the positive in any situation/li liExcellent communication and problem-solving skills/li /ul pstrongEDUCATION EXPERIENCE/strong/p ul liAll applicants must be at least 18 years of age./li liMust have at least 2 years of Customer Service experience/li liHigh school diploma or equivalent. Some college preferred./li liCustomer service-oriented with the ability to interact with all levels of management./li liDependable and Punctual Individual/li liHighly motivated with a pleasant and upbeat attitude./li liAbility to multi-task in a fast-paced team setting in addition to working independently./li liExcellent oral and written communication and strong attention to detail./li liMust be flexible to work all Yankee Stadium events including mornings, late nights, weekends, and holidays./li liMust be able to work fluently in English and bi-lingual skills are a plus./li liAbility to walk around for 7 to 8 hours and carry items weighing up to 30 pounds./li liOther duties as assigned/li liPractice safe work habits follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job-specific safety training./li /ul h5strongCOMPENSATION/strong/h5 pHourly Rate of $17- $20/p pstrongWORKING CONDITIONS/strong/p pstrongLocation: On Site (Yankee Stadium)/strong/p pstrongPHYSICAL DEMANDS/strong/p pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions./p pstrongNOTE:/strong/p pThe essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position./p pemLegends ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor./em/p