Patient Care Advocate

pOhio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region./p pA successful advocate must be friendly, persuasive, and patient.  The goal is to promote business growth by expanding the company’s clientele./p pThe advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel./p pResponsibilities/p ul liAbility to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems/li liCapacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment/li liAbility to multi-task and prioritize tasks effectively and efficiently/li liAbility to source new opportunities through inbound/outbound lead follow-up and outbound cold calls/li liAbility to Respond to emails from patients/providers and communicate with prospective customers via chat and social media/li liAbility to support to all levels of management in all areas of the region front facing customers or on the phone/li /ul pRequirements/p ul liHS Diploma or higher./li liCall center, customer service/sales experience./li liProficiency with technology/software applications./li liMust be proficient in Excel./li liExcellent verbal and written communications skills/li liStrong listening and presentation skills/li liTrack record of over-achieving quota/li liStrong phone presence and experience making over 100 of calls per day/li liExperience working with a CRM and multiple systems/li liAbility to multi-task, prioritize, and manage time effectively/li liSelf-Sufficient and passionate about success/li /ul pstrong /strong/p pstrong /strong/p pstrong /strong/p pstrong /strong/p pstrong /strong/p pstrong /strong/p pstrong /strong/p pstrong /strong/p p /p p /p