Pharmacy Access Rep III - Community Pharmacy

p style="text-align:inherit"/pp style="text-align:left"As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive./pp style="text-align:inherit"/pp style="text-align:left"ubJob Location (Full Address):/b/u/pp style="text-align:inherit"/p601 Elmwood Ave, Rochester, New York, United States of America, 14642p style="text-align:inherit"/pp style="text-align:left"ubOpening:/b/u/pp style="text-align:inherit"/pp style="text-align:left"Worker Subtype:/pRegularp style="text-align:inherit"/pp style="text-align:left"Time Type:/pFull timep style="text-align:inherit"/pp style="text-align:left"Scheduled Weekly Hours:/p40p style="text-align:inherit"/pp style="text-align:left"Department:/p500160 Pharmacy SMHp style="text-align:inherit"/pp style="text-align:left"Work Shift:/pUR - Day (United States of America)p style="text-align:inherit"/pp style="text-align:left"Range:/pUR URCA 206 Hp style="text-align:inherit"/pp style="text-align:left"Compensation Range:/p$21.71 - $29.31p style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"iThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job#39;s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations./i/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubResponsibilities:/b/u/pp style="text-align:inherit"/pGeneral PurposebrManages medication coordination and removal of barriers that prevent patients from receiving their medications. Communicates with the prescriber’s office to acquire necessary information to submit prescriptions to the patient’s insurance for approval including prior authorization and helps enroll patients in financial assistance programs and arrange timely delivery of the medication. Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care.p style="text-align:inherit"/pp style="text-align:inherit"/ppbESSENTIAL FUNCTIONS/b/pulliMaintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)./liliAnalyzes patients that are receiving high-cost medications for potential participation in PAPs, and identifies the best options for the patient given their overall circumstances (insurance, disease state, income, etc).span  /span/liliCoordinates with the patient and/or family to obtain necessary information, including income information and other personal details, as well as to present PAP options to the patient/family when there are multiple options.span  /span/liliEnrolls patients in PAPs using the needed permission and information, follows up to determine the status of the application, and ensures proper documentation of this process./liliSubmits all required documentation to the PAP throughout the duration of treatment to verify that payment for each prescription refill is still active./liliUnderstands and manages the payment process specific to each PAP, and ensures that payments are properly accounted for the correct patient and correct patient encounter./liliMeets or discusses with the patient and/or family the status of PAP eligibility on an as-needed basis if coverage changes during treatment duration./liliServes as a subject matter expert available to patients, providers, and other staff about financial assistance resources, including PAPs, grants, foundations, manufacturer coupons, and social work./liliCollaborates with social services and case management on patient assistance./liliCoordinates medication and supplies preparation with pharmacy staff to ensure timely delivery./liliTroubleshoots insurance issues with pharmacists, physicians, and staff to prevent treatment interruptions./liliFollows up with patients to ensure safe and effective medication use./liliDocuments problems with the medication (i.e. delivery issues, side effects, adherence, difficulty with administration, etc.) and triages issues to the pharmacist when appropriate.span  /span/liliCoordinates medication ordering with inventory manager for special orders or low-volume medications./liliTracks changes in prescribing trends and coordinates with inventory manager if changes in stock on hand is needed./liliMakes scheduled calls to patients to bill prescriptions and set up deliveries./liliFacilitates adherence to medications by ensuring that patients receive prescribed medications in a timely manner./liliProvides excellent customer service through the Pharmacy Call Center./liliTriages patient calls to the appropriate party./liliAnswers incoming calls in a timely manner./liliMonitors and reconciles patient charge accounts once a month./liliRemains professional, courteous, and diligent in all interactions with staff and patients/families./liliObtains high patient and provider satisfaction results./liliReports errors through the hospital error reporting system (RL solutions) and contributes to quality improvement initiatives./liliAssists with prescription audits and ensures timely completion of required patient documentation./liliAssists with the training of new team members in the designated clinical area./liliMaintains expertise in the current policies of the most common payors for the relevant administered drugs that require prior authorization (PA), and will be responsible for working with the prior authorization coordinators, office staff nurses, and other patient care staff to ensure that all required elements of the policy are applicable in advance of requesting PA./liliInitiates, documents, and tracks all prior authorization on behalf of the areas to improve patient experience, ensure compliance, and prevent interruptions or delays in treatment./li/ulpOther duties as assigned.br /br /bEDUCATION AND EXPERIENCE/b/pulliAssociate’s degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required./liliOr equivalent combination of education and experience./li/ulpbr /bKNOWLEDGE, SKILLS amp; ABILITIES/b/pulliCapable of working independently with minimum supervision required./liliStrong communication skills, problem-solving abilities, andspan  /spanprofessional presentation required./liliDemonstrated customer relations skills required./liliAbility to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required./li/ulpbr /bLICENSES amp; CERTIFICATIONS/b/pulliCompleted ASHP-accredited training program or equivalent experience as a pharmacy technician preferred./liliCertification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred./li/ulp style="text-align:inherit"/pp style="text-align:left"The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law./pp style="text-align:inherit"/p