Crisis Counselor - Fully Remote in Laconia, New Hampshire - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Laconia, NH - Laconia, NH/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$24.35 - $26.35 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Swing/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Health Care/div /div h4Benefits and Compensation:/h4h3 style="margin-left:24px"span style="font-family:Arial,sans-serif"span style="color:#444444"strongBenefits/strong/span/span/h3 ul lispan style="font-family:Arial,sans-serif"span style="color:#444444"Comprehensive medical, dental, and life insurance plans/span/span/li lispan style="font-family:Arial,sans-serif"span style="color:#444444"401(k) retirement plan with company match/span/span/li lispan style="font-family:Arial,sans-serif"span style="color:#444444"Short-term and long-term disability (STD/LTD) coverage/span/span/li lispan style="font-family:Arial,sans-serif"span style="color:#444444"Employee Assistance Program (EAP) services/span/span/li lispan style="font-family:Arial,sans-serif"span style="color:#444444"Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year/span/span/li lispan style="font-family:Arial,sans-serif"span style="color:#444444"Company-matched student loan repayment program/span/span/li lispan style="font-family:Arial,sans-serif"span style="color:#444444"Opportunities for career growth and advancement/span/span/li /ul h3 style="margin-left:24px"span style="font-family:Arial,sans-serif"span style="color:#444444"strongEducation and Experience Requirements/strong/span/span/h3 ul lispan style="font-family:Arial,sans-serif"span style="color:#444444"strongEducation Requirement:/strong/span/span ul lispan style="font-family:Arial,sans-serif"span style="color:#444444"Bachelorrsquo;s Degree from an accredited 4 year college or university./span/span/li /ul /li lispan style="font-family:Arial,sans-serif"span style="color:#444444"strongExperience Requirement:/strong/span/span ul lispan style="font-family:Arial,sans-serif"span style="color:#444444"Minimum of 1 year direct experience in Behavioral Health or Social Services/span/span/li /ul /li /ul h3 style="margin-left:24px"span style="font-family:Arial,sans-serif"span style="color:#444444"strongLocation Requirement:/strong/span/span/h3 ul lispan style="font-family:Arial,sans-serif"span style="color:#444444"Fully Remote in New Hampshire/span/span/li /ul h3span style="font-family:Arial,sans-serif"span style="color:#444444"strongWho We Are:/strong/span/span/h3 pspan style="font-family:Arial,sans-serif"span style="color:#000000"Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide./span/span/p pspan style="font-family:Arial,sans-serif"span style="color:#000000"We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.nbsp;/span/span/p pspan style="font-family:Arial,sans-serif"span style="color:#000000"Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada. /span/span/p pnbsp;/p pnbsp;/p h4About Protocall:/h4brh3strongWho You Are:/strong/h3 pYou are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity./p pYou excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strongstrong background in psychology, social work, counseling/strong, or a strongrelated behavioral healthcare field/strong is essential, and experience in crisis support or similar roles is highly valued./p pIntegrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocallrsquo;s fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers./p pstrongPrimary Responsibilities:/strong/p ul liMaintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality./li liEngage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges./li liBuild rapport and foster client engagement during calls./li liAssess and mitigate risk while maintaining accurate, thorough documentation./li liProvide resources, information, and referrals as needed./li liAssist callers in identifying positive coping strategies and developing safety plans./li liIntervene during emergencies when necessary./li liStay calm, professional, and focused while multitasking in a fast-paced environment./li liThis role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need./li /ul pstrongWhat You Can Expect as a New Employee:/strong/p pAs part of Protocallrsquo;s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.nbsp;/p pThis training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program./p pstrongSix Week Cohort Training Schedule:/strong You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks./p pstrongPost Cohort Training: /strongnbsp;After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocallrsquo;s Scheduling Department, during your Pre-Hire/Onboarding process./p pstrongProtocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different/strong/p pnbsp;/p