Customer Advocate - Full-time

pIf you are a motivated and energetic individual with strong customer service skills, join the Champion Windows team! We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions./p pstrongYour specific duties as a Customer Service Advocate will include:/strong/p ul liGreet customers within the showroom/li liAnswer phones and forward calls to the appropriate individual/li liSchedule appointments over the phone including in-home consultations, final measurements, installations, and services  /li liAssist in payment collection/invoicing/li liGenerate daily summary reports/li liPerform data entry and update Customer Service Database/li liAdditional administrative duties as needed/li /ul pstrongJob Requirements:/strong/p pAs a Customer Service Advocate, you must have excellent communication skills, and the ability to excel in a team environment. Strong customer service skills are crucial for your success in this role./p pstrongSpecific qualifications for the Customer Service Advocate position include: /strong/p ul liHigh School Diploma or GED equivalent/li liProficient in Microsoft Office Suite (Word, Excel, Access)/li liExcellent written and oral communication/li liAbility to type a minimum of 40 WMP/li liCustomer service and multi-line phone experience preferred/li liDependability-consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance/li liQuality control-demonstrates accuracy and thoroughness and monitors work to ensure quality/li /ul p /p p Champion Window is an Equal Employment Opportunity Employer/p