German Speaking Frontline Support Representative - Full-time

🇩🇪 Exciting Role as a German Speaking Frontline Support Representative! Patrique Mercier Recruitment ES is thrilled to invite applications for the position of German Speaking Frontline Support Representative. If you are fluent in German and committed to providing exceptional customer support, we want to hear from you!

In this essential role, you will be the first point of contact for our German-speaking customers, assisting them with their queries and ensuring a seamless customer experience. Be a part of a friendly and dynamic team dedicated to excellence in service!

Your Responsibilities

• Provide outstanding support to German-speaking customers through multiple channels, including phone, email, and chat.
• Troubleshoot customer issues and offer effective solutions to enhance satisfaction.
• Accurately document customer interactions in our CRM system.
• Collaborate with team members to meet service metrics and improve the overall customer experience.
• Participate in training sessions to stay updated on our products and services.

Requirements

• Fluency in German is essential; proficiency in English is a plus. Please state your nationality and native language in your application.
• Strong dedication to delivering excellent customer service.
• Prior experience in customer support is beneficial, but not mandatory.
• Exceptional communication and interpersonal skills.
• A positive, team-oriented attitude with a willingness to help.
• Strong problem-solving abilities and capacity to manage multiple tasks effectively.
• Eager to work in a vibrant and multicultural environment!

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks