German Speaking Service Desk Analyst - Full-time

Patrique Mercier Recruitment ES is looking for a proactive German Speaking Service Desk Analyst to join our dedicated team. In this role, you will provide outstanding support to our German-speaking clients, assisting them with inquiries and resolving technical issues.

Your role is crucial in ensuring that our customers receive timely and effective solutions, which will ultimately lead to enhanced customer satisfaction. This is an excellent opportunity for those who are enthusiastic about technology and customer service!

Key Responsibilities

• Serve as the main point of contact for German-speaking clients through various channels including phone, email, and chat.
• Troubleshoot and diagnose technical issues promptly, providing effective resolutions.
• Keep detailed documentation of customer interactions and resolutions in the service desk platform.
• Offer guidance and support on product usage to improve customer experience.
• Collaborate with team members to drive continuous improvement in service delivery.
• Participate in training opportunities to stay up-to-date on product offerings and customer service best practices.

Requirements

• Fluency in German (both written and spoken) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer service or technical support roles is preferred.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and adapt to a dynamic work environment.
• Dedication to providing exceptional customer service.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks