German Speaking VIP Customer Support Agent - Full-time

🌟 Elevate Your Career with Us! Patrique Mercier Recruitment By Cyriel is actively searching for a German Speaking VIP Customer Support Agent to join our esteemed team. If you have a passion for delivering exceptional service to VIP clients and thrive in a sophisticated environment, this opportunity is designed for you!

As a German Speaking VIP Customer Support Agent, your primary responsibility will be to provide high-level support to our exclusive German-speaking clientele. Your commitment to excellence will be key in fostering long-lasting relationships and ensuring customer satisfaction.

Key Responsibilities

• Offer outstanding customer support to our VIP German-speaking clients through various communication channels, including phone, email, and chat.
• Anticipate client needs and respond with personalized solutions to enhance their experience.
• Maintain meticulous records of client interactions in our CRM system.
• Collaborate with other teams to swiftly address and resolve inquiries or issues.
• Engage in ongoing training to remain updated on product offerings and service standards.

Requirements

• Fluency in German is essential; proficiency in English is an advantage. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
• Proven experience in VIP customer service or a similar role is preferred.
• Strong dedication to providing exemplary customer service and client satisfaction.
• Excellent communication and interpersonal skills, with a focus on building relationships.
• The ability to remain professional and composed in high-pressure situations.
• Strong problem-solving abilities with great attention to detail.
• A proactive approach in understanding client needs and delivering tailored support.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks