Greek Speaking Customer Service for Telecommunications industry - Full-time

Mercier Consultancy MD is delighted to present an opportunity for Greek Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are passionate about technology and service, and who thrive in a fast-paced environment. You will provide essential support to customers dealing with their telecommunications needs, ensuring they receive expert assistance and guidance in Greek.

Key Responsibilities

• Manage customer inquiries regarding telecommunications products, services, and billing via phone, email, and live chat in Greek.
• Support customers with service activation, troubleshooting, and technical inquiries.
• Assist customers in understanding their service plans and making changes as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in the CRM system for quality assurance.
• Collaborate with technical teams to resolve product-related issues effectively.
• Stay informed of the latest telecommunications trends and offerings to enhance customer support.

Requirements

• Fluency in Greek (both written and spoken) is essential; knowledge of English is beneficial.
• Experience in customer service, particularly in the telecommunications sector, is preferred.
• Excellent communication skills with a friendly and professional demeanor.
• Strong analytical and problem-solving abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in using CRM systems and other computer applications.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...