Customer Service/ Collection Specialist

Our Financial Services team is currently seeking dynamic, highly motivated, qualified candidates to join its team at our corporate office in Downtown Riverside who are hardworking, goal oriented customer service representatives. The organization is family owned and operated, and the corporate culture is one which promotes professional growth, teamwork, and creativity.

Key Responsibilities

• The duties of a Customer Service/Collections Specialist include inbound/outbound calls and/or correspondence in a fast paced, goal oriented financial services department.
• Providing excellent customer service regarding customer billing, collection issues, invoice disputes, process and review account adjustments, discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, debt resolution, assisting customers with payment arrangements and renegotiating payment arrangements when necessary.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Financial Services/Collections Department.
• Coordinate and drive the efforts of Sales, Customer Services, Banking and any Branch Office when necessary to accelerate the collection process and keeping assigned customer accounts current.. Must communicate and follow up effectively with all other departments within the company regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with all relevant team members in the collection cycle.

Essential Functions

• Weekly and monthly reporting of delinquent account and production to direct supervisor
• Reconcile customer disputes that pertain to payments of outstanding balances that are due
• Provide excellent & considerate customer service to sales team and customers.
• Thorough follow up on internal and external customer questions, issues, and requests.
• Meet defined department goals and activity metrics

Required Experience and skills

• 1-3+ years of recent high volume corporate collections experience.
• Strong knowledge of billing, collections, AR procedures
• Strong attention to detail, goal oriented, courteous, professional and commitment to account resolution and customer service.
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Experience Preferred.