Customer Care Representative

Description:

  

JRS Pharma offers an exciting Customer Service Representative opportunity at our corporate office in the U.S. Patterson, NY. If you have an eye for detail, professional style and a passion for packaging, we want you on our team.

JRS Pharma is a leading manufacturer of excipients, offering a complete portfolio of solutions for the global health science industry. Our excipients portfolio includes: high functionality excipients, binders, disintegrants, lubricants, functional fillers, thickeners, stabilizers, carriers and coatings. In addition to our wide range of excipients, we offer excellent technical support and biopharma services to address the needs, the JRS Group has over and formulation challenges of our customers.

We are dedicated to serving the health science industry worldwide. Founded in 1878, the JRS Group has over 140 years of experience. Our R&D centers, production sites and sales offices, as well as our technical support team and award-winning customer service team offer our customers the most cost-effective and fast time-to market solutions.

Requirements:

     

Job title: Customer Care Representative 

Work Location: Patterson, NY

Division/Department: Customer Care

Reports to: Director of Customer Care

Full-time

Exempt

Essential Duties and Responsibilities: 

The position requires significant interaction with the customers, as well as the sales team, in order to review and address   discrepancies in customer specifications and quality agreements. Responsible for: the order processing and customer requirements for given territory(s) (Domestic and International) to ensure on time delivery, product availability, and overall customer satisfaction. This position also serves as the assistant for customer sample requests.

· Process customer sales orders / sample orders in a timely manner

· Comply with company SOPs and GMP standards

· Manage customer requirements

· Practice inventory management policies FIFO

· Work with outside warehouses to ensure on time order fulfillment and inventory   accuracy.

· Understanding   of delivery terms and logistical planning for international and domestic   loads

· Product knowledge

· Timely response to customer inquiries

· Control and organize daily critical situations to ensure quick resolutions

· Support the Sales Team, VP of Sales & Marketing Manager with forecasting and   sales reporting

· Assist in coordinating the resolution of customer complaints

· Assist in the collection of overdue payments

· Perform related duties as assigned by supervisor

· Maintain compliance with all company policies and procedures

Education   and/or Work Experience Requirements: 

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

· Excellent computer proficiency (MS Office Word, Excel and Outlook)

· 2 year Associate Degree preferred

· 1-3 years experience in Customer Service preferred

· Strong verbal, written, and math skills and an eye for detail

· Capable of working independently and manage multiple priorities

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted   practices

 

Physical   Requirements: 

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and   other federal, state and local standards

· Must be able to lift and carry up to 25 lbs.

· Must be able to talk, listen and speak clearly on telephone

Compensation details: 60500-60500 Yearly Salary

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