Customer Care Specialist

Staffmark is seeking a Customer Care Specialist to provide exceptional support to yearbook advisers and internal teams. This role manages yearbook agreements, maintains accurate records, and offers technical and customer support throughout the design and production process. You'll ensure a smooth experience from setup to delivery, including website assistance, troubleshooting, and issue resolution.

Pay: $20/hr | Shift: 8:30 AM - 5:00 PM CST

Responsibilities

• Process yearbook agreements, update bookings, and create/activate Yearbook APOs
• Maintain accurate records and support ongoing yearbook processes
• Provide prompt customer support via phone, chat, and Salesforce
• Assist with website navigation and troubleshoot technical issues
• Resolve inquiries and complaints, following up to ensure resolution
• Collaborate with sales, design, operations, and manufacturing teams
• Support yearbook advisers through production, addressing quality and delivery concerns
• Participate in process improvements and stay current on system updates and policies

Qualifications

• Associate's degree or equivalent experience
• 2+ years customer service experience or equivalent
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Salesforce
• Strong problem-solving, organizational, and troubleshooting skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to remain professional with challenging customer interactions
• Able to handle confidential information
• Ability to sit, stand, walk, bend, squat, kneel, climb, twist, balance, reach, and perform repetitive tasks as needed

Why You'll Love This Job

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, vision, and life insurance, short-term disability coverage, a 401(k) retirement plan, weekly pay every Friday, employee discounts, referral bonuses, and opportunities to cross-train, develop new skills, and grow with the company.

Apply today! Click "Apply Now" to start the simple application process and join a team that values your contributions and professional growth.

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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