Customer Engagement Administrative Assistant

We are looking for a dedicated Customer Engagement Administrative Assistant to join our team on a contract basis in Stockton, California. This role will support the transportation department by providing excellent customer service and administrative assistance. The ideal candidate will have a strong background in customer communication, sales transactions, and office support.

Responsibilities:
• Interact with customers to provide detailed information about schedules, trip planning, and transportation services.
• Process cash and credit card transactions, ensuring all sales are accurately recorded and reconciled at the end of the day.
• Use both online and paper-based resources to provide clear directions and accurate bus schedule information to passengers.
• Maintain organized records of customer interactions, transactions, and feedback for reporting and future reference.
• Assist with general administrative duties, including filing, data entry, and managing important records.
• Support the team by addressing customer inquiries and resolving issues with attention to detail and in a timely manner.
• Ensure the office operates efficiently by completing routine tasks and supporting other team members as needed.• Proven experience in customer service or administrative roles, preferably in the transportation industry.
• Strong communication skills and the ability to interact effectively with a diverse range of customers.
• Proficiency in processing cash and credit card transactions, including end-of-day financial reconciliation.
• Competence in using online tools and resources to provide accurate information and directions.
• Detail-oriented with excellent organizational and data management abilities.
• Bilingual in Spanish is highly desirable.
• Ability to work independently under general supervision and handle multiple tasks efficiently.