Afternoon Team Member

It is important at Süss Cookie Co. that each employee is consistent in treating our customers in ways that create a one of a kind experience when they are in our shop. True satisfaction is achieved when our customers look forward to coming back to Süss and leave each time feeling that their experience was special and worthwhile. They came back for an experience, not just to buy a cookie. Therefore, we expect that employees provide exceptional customer service by greeting customers with a friendly "Welcome to Suss!" and smile when they enter our doors, learning their names and story, and responding quickly to their needs.