General Manager - Dual Brand IHG

As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns.  You’ll take ownership of the development of your people, execute brand standards and build awareness of the hotel and brand within the local area.

YOUR DAY TO DAY

     People

• Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members ad provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR related actions in accordance with company rules and policies

GUEST EXPERIENCE

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
• Drive improvement in guest satisfaction goals
• Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
• Speak to guests – ask for their feedback and build relationship

FINANCIAL

• Prepare annual capital, cash flow as well as sales & marketing plans to accurately forecast budgets
• Analyze financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximize market share
• Lead capital places and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

RESPONSIBLE TO BUSINESS

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Perform all other duties as assigned.  Will also serve as Manager on Duty

WHAT WE NEED FROM YOU: QUALIFICATIONS

• Bachelor’s degree or equivalent work experience in Hotel Administration or Business
• 5-10 years of prior hotel management experience or equivalent combination of education and experience
• Must speak fluent English
• Have a valid driver’s license
• Be able to stand for long periods of time
• Can lift at least 30 lbs without assistance

HOW DO YOU DELIVER THIS?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day, it’s what connects every colleague in all IHG hotels

Each IHG hotel brand delivers True Hospitality in their own  way, and at the hear of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on the body language that is often overlooked and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here.  It’s simply about creating great experiences, doing the right thing and understanding people!