Reception/Registry Staff Kidlavie Alabama LLC

Position Overview


The Reception/Registry Staff member is the first point of contact for guests at KidLavie Alabama LLC. This role is responsible for greeting families, handling guest check-ins and registrations, answering inquiries, and supporting administrative tasks to ensure a smooth and welcoming experience.

Primary Responsibilities

• Greet and welcome guests with a friendly, professional attitude.
  
  
• Manage guest registration for playground entry, birthday parties, workshops, and events.
  
  
• Answer phone calls, respond to emails, and provide information about services, packages, and schedules.
  
  
• Handle reservations, event bookings, and process payments through the POS system.
  
  
• Maintain accurate records of guest registrations, attendance, and transactions.
  
  
• Coordinate with other departments (kitchen, art, event staff) to ensure smooth guest experiences.
  
  
• Keep reception and waiting areas clean, organized, and guest-ready.
  
  
• Assist with administrative tasks such as filing, scheduling, and report preparation.
  
  
• Address guest inquiries and escalate issues to management when necessary.
  
  

Requirements

• Previous experience in customer service, reception, or hospitality preferred.
  
  
• Strong communication and interpersonal skills.
  
  
• Ability to multitask and stay organized in a busy environment.
  
  
• Comfortable using computers, scheduling software, and POS systems.
  
  
• Friendly, professional, and reliable.
  
  
• Flexible to work evenings, weekends, and holidays.
  
  

What We Offer

• Friendly, family-focused work environment.
  
  
• Opportunities for career growth within Kidlavie Alabama LLC.
  
  
• Employee perks and discounts.
  
  
• Training in guest service, scheduling, and administrative tasks.