Receptionist - Roscoe Urgent Care

Overview: p style="margin: 0px;"Individual who acts as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests./pulliRoscoe Clinic, Roscoe IL/lili48 Hours/2 Weeks /liliTuesday Thursday 7am-7pm; and some weekends/liliDay Shift (12 hour shifts)/li/ul Responsibilities: p style="margin: 0px;"strongEssential Duties and Responsibilities/strong/pp style="margin: 0px;" /pp style="margin: 0px;"strongemClerical/em/strong/pulliAnswers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes emEpic/em emMessages/em to nursing and provider as appropriate./liliRetrieves messages from voice mail and forwards to appropriate personnel./liliAnswers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate./liliWelcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel./liliMonitors visitor access and issues passes when required./liliReceives, sorts, and routes mail, and maintains and routes publications./liliOrders, receives, and maintains office supplies./liliMaintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes./liliCreates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary./liliPerforms other clerical duties as needed.br /br /strongemEpic Scheduling and Registration/em/strong/liliSchedules patient appointments/liliResponsible for EMR Electronic Medical Records registration check-in processes in emEpic/em./liliLoads, verifies and updates patient demographics./liliScans, loads and verifies insurance coverage./liliCollects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning./liliReviews all Alerts in emEpic/em and refers patient to a PFC when necessary./liliCollects co-payments and other self-pay obligations when required and post in Epic when registering patient./liliProvides patient with an estimated self-pay obligation when appropriate./liliPerforms cashiering functions online payment posting within Epic./liliProcesses payments and deposits by adhering to the systems Cash Handling Policy./liliCompletes daily closing report and balances their individual cash drawer at the end of each day./liliPerforms petty cash count in and out daily and records appropriately./liliAssist patients with MyChart signup and activation./liliReplies to MyChart messages in a timely manner, closing messages when complete./liliSafeguards patient privacy and confidentiality per MHS policies./liliPreps Routes daily for upcoming appointments for frontline registration./liliReviews daily work queues and corrects identified patient registration errors./liliUtilizes Epic waitlists based on provider preference./li/ulp style="margin: 0px;"Reviews and updates no-shows and cancellations for the day/pp style="margin: 0px;" /p Education and Experience: p style="margin: 0px;"High School diploma or equivalentbr /Previous medical reception or reception experience preferred./p Special Physical Demands: p style="margin: 0px;"The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.br /Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard./pp style="margin: 0px;" /p Culture of Excellence Behavior Expectations: p style="margin: 0px;"To perform the job successfully, an individual should demonstrate the following behavior expectations:br /br /uQuality/u - Follows policies and procedures; adapts to and manages changes in the environment, Demonstrates accuracy and thoroughness giving attention to details, Looks for ways to improve and promote quality, Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.br /br /uService/u - Responds promptly to requests for service and assistance. Follows the Mercyhealth Critical Moments of service; Meets commitments, Abides by MH confidentiality and security agreement. Shows respect and sensitivity for cultural differences and effectively communicates information to partners. Thinks system wide regarding processes and functions.br /br /uPartnering/u - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions. Exhibits objectivity and openness to others views. Demonstrates a high level of participation and engagement in day-to-day work. Gives and welcomes feedback. Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.br /br /uCost/u - Conserves organization resources; Understands fiscal responsibility. Works within approved budget. Develops and implements cost saving measures. contributes to profits and revenue./pp style="margin: 0px;"iframe title="YouTube video player" src="https://www.youtube.com/embed/t599IHFQh7s " width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"/iframe/p Benefits: p style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"span style="font-weight: bold;"Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:/span /pp style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"· span style="font-weight: bold;"Comprehensive Benefits Package:/span Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options./pp style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"· span style="font-weight: bold;"Competitive Compensation:/span Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs./pp style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"· span style="font-weight: bold;"Paid Time Off:/span Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance./pp style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"· span style="font-weight: bold;"Career Advancement:/span Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth./pp style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"· span style="font-weight: bold;"Employee Wellbeing:/span Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey./pp style="margin: 0in; font-family: Verdana; font-size: 9.0pt;"· span style="font-weight: bold;"Additional Benefits:/span Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning./p