Patient Access Representative

Nature and Scope: p style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency./span/pp style="margin: 0px;" /p Location: ullispan style="font-family: helvetica; font-size: 12pt;"We are located 1065 Bucks Lake Rd Quincy, CA 95971/span/li/ulp style="margin: 0px;" /p Compensation: p style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"Compensation Philosophy: /span/pullispan style="font-family: helvetica; font-size: 12pt;"We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience/span/li/ulp style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"Compensation Range: /span/pullispan style="font-family: helvetica; font-size: 12pt;"$19.83 - $25.31 / hour /span/li/ulp style="margin: 0px;" /p Job Status / Shift Information: ullispan style="font-family: helvetica; font-size: 12pt;"Full-time, benefited/span/lilispan style="font-family: helvetica; font-size: 12pt;"Monday-Friday, 8:00 am to 5:00 pm./span/li/ul Qualifications: p style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt; color: #000000;"Prefered Experience:/span/pullispan style="font-family: helvetica; font-size: 12pt; color: #000000;"Two (2) years experience in health care environment. /span/lilispan style="font-family: helvetica; font-size: 12pt; color: #000000;"At least one (1) to three (3) years of customer service./span/li/ulp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt; color: #000000;"Knowledge, Skills, and Abilities:/span/pullispan style="font-size: 12pt; font-family: helvetica; color: #000000;"Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills./span/lilispan style="font-size: 12pt; font-family: helvetica; color: #000000;"Superb customer service, teamwork, and conflict resolution skills./span/lilispan style="font-size: 12pt; font-family: helvetica; color: #000000;" Excellent written and oral communication skills./span/lilispan style="font-size: 12pt; font-family: helvetica; color: #000000;" Must be able to work with minimal supervision./span/lilispan style="font-size: 12pt; font-family: helvetica; color: #000000;"strong /strongEfficient time management skills and ability to multi-task./span/lilispan style="font-size: 12pt; font-family: helvetica; color: #000000;" Strong understanding and comfort level with computer systems. /span/li/ul Responsibilities: ullispan style="font-size: 12pt; font-family: helvetica;"Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary/span/lilispan style="font-size: 12pt; font-family: helvetica;"Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call./span/lilispan style="font-size: 12pt; font-family: helvetica;"Ensures all registration and admission forms are ready for patients to complete upon arrival for service./span/lilispan style="font-size: 12pt; font-family: helvetica;"Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion./span/lilispan style="font-size: 12pt; font-family: helvetica;"Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services./span/li/ulp style="margin: 0px;" /p Benefits / Perks: p style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"span style="color: black;"Options offered to benefit eligible employees: /span/span/pullispan style="font-size: 12pt; font-family: helvetica; color: black;"Excellent Medical, Pharmacy, Dental, and Vision Plans/span/lilispan style="font-size: 12pt; font-family: helvetica; color: black;"Paid days for continuing education, bereavement, and jury duty/span/lilispan style="font-size: 12pt; font-family: helvetica;"Retirement Plans with 3% company contribution/span/lilispan style="font-size: 12pt; font-family: helvetica;"Voluntary Life Insurance and Long Term Disability /span/lilispan style="font-size: 12pt; font-family: helvetica;"Considerable Paid Time Off/span/lilispan style="font-family: helvetica; font-size: 12pt;"And more! span style="color: #3366ff;"a href="https://www.pdh.org/careers/employee-benefits" target="_blank" style="color: #3366ff;" rel="noopener"PDH Benefits/a/span to review more details on current options available/span/li/ulp style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"span style="color: black;"Perks all employees can enjoy: /span/span/pullispan style="font-size: 12pt; font-family: helvetica;"Inclusive and connected work environment/span/lilispan style="font-size: 12pt; font-family: helvetica;"Competitive Compensation/span/lilispan style="font-size: 12pt; font-family: helvetica;"Discounted memberships with Flight/American Medical Care Network/span/lilispan style="font-size: 12pt; font-family: helvetica;"Shift differentials paid for certain work shifts, including Holiday pay/span/li/ulp style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"Child Care: /span/pullispan style="font-family: helvetica; font-size: 12pt;"PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 orspan style="color: #3366ff;" a href="mailto:childcare@pdh.org" target="_blank" style="color: #3366ff;" rel="noopener"childcare@pdh.org/au./u/span/span/li/ulp style="margin: 0px;" /p Why Plumas District Hospital: p style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!/span/pp style="margin: 0px;" /p Contact Information: p style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"Recruiter Name/Email:/span/pp style="margin: 0px;"a href="mailto:nclawson@pdh.org" target="_blank" title="Email Nick Clawson" rel="noopener"span style="font-family: helvetica; font-size: 12pt;" Nicholas Clawson/span/a/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"Department Phone: /span/pp style="margin: 0px;"span style="font-family: helvetica; font-size: 12pt;"530-283-7169/span/pp style="margin: 0px;" /p