Therapy Front Desk Coordinator - Full-time

pspan style="text-decoration: underline"strongPosition Summary/Scope Of Responsibility/strong/span/p pThe Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia.  With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce./p pThe Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned./p p /p pspan style="text-decoration: underline"strongPrimary Responsibilities/strong/span/p ol liProvide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic./li liAddress scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager./li liTrack visit limits, authorizations, and prescription expiration dates for all patients. Perform daily “click-throughs” to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdo for a re-evaluation./li liSchedule, cancel and reschedule patient appointments and contact patients who no show for their appointments.  Attempt to schedule patient appointments out in advance.  Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments./li liVerify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient’s length of care./li liCheck in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient’s departure. /li liIssue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures./li liAssist with appeals to insurance companies to extend therapy services as necessary./li liObtain and track signatures for Medicare Plans of Care and Medicare Recertifications./li liGreet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour./li liComplete the daily opening and closing procedures as specified by the practice/billing office.  /li liRun daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager./li liMonitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary.  Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300./li liContinuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction./li liCommunicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk./li liPerforms other duties as assigned./li /ol p /p pspan style="text-decoration: underline"strongRequired Education Experience/strong/span/p ul liHigh School Diploma or GED required. /li liCPR for Healthcare Providers certification./li li1+ years’ experience in administrative roles, preferably in a medical environment./li liExperience and proficiency working with computers and electronic medical records./li /ul p /p pspan style="text-decoration: underline"strongCompetencies/Required Skills/strong/span/p ul liStrong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization./li liDemonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results./li liStrong oral and written communication skills with excellent self-discipline and patience/li liProficiency in Windows based office technologies (e.g., Word, Excel)/li liThorough knowledge of CPT ICD-10 coding procedures./li liThorough knowledge of Medicare and third-party billing./li liThorough knowledge of Workers Compensation insurance its unique features and requirements./li liAble to work independently./li liExudes professionalism in presentation./li liMust be able to read, write, speak, understand, and communicate in the English language./li /ul p /p pspan style="text-decoration: underline"strongPhysical Demands/strong/span/p ul liMust be able to sit for long periods of time and lift up to 25 pounds.  /li liMust be able to use appropriate body mechanics techniques when performing desk duties.  /li liRequires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting./li liAdequate hearing to perform duties in person and over telephone./li liMust be able to communicate clearly to patients in person and over the telephone./li liVisual acuity adequate to perform job duties, including reading materials from printed sources and computer screens./li /ul