Network Support Technician (Meraki and CCNA - Max $30/hr W2) - Full-time / Part-time

strongCompany Description:/strongpFood Service/pstrongJob Description:/strongpLooking for someone who has already worked in stronglarge-scale distributed networks/strong, knows Cisco-level networking (CCNA baseline), understands strongsecurity and compliance/strong, and can talk with both engineers and non-technical retail managers while solving problems under pressure./ppIn this role, you will:/pulliAssist with remote network setups, configurations, and ongoing support./liliEnsure all work complies with strict PCI standards for retail operations./liliPartners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives./liliDeliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures./lilistrongUtilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking./strong/liliTake full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development./li/ulpstrongQualifications/strong/pulli5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments./lili5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies./lilistrongCCNA certification required /strong(or equivalent proven experience)./liliStrong knowledge of PCI DSS standards and retail network connectivity requirements./liliExpertise in VPN technologies, internet connectivity options, and remote support tools./liliHands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred./liliStrong knowledge of ticket management systems such as Zendesk. (or equivalent tool)/liliProven ability to collaborate effectively with users, vendors, and engineering staff./liliExcellent verbal and written communication skills./liliDemonstrated commitment to delivering legendary customer service at every interaction./liliSelf-driven and career-growth–minded, with a focus on continuous learning and development./li/ulstrongAdditional Information:/strongpAll your information will be kept confidential according to EEO guidelines./p