Scheduler

Overview: p style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt;"Presbyterian is seeking a strongScheduling/strong strongCustomer Service Rep/strong! strongSch/strongstrongedulers /strongare span style="font-family: 'Avenir Next LT Pro',sans-serif;"responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics. /span/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt;"Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week /span/pp style="margin: 0px;"span style="font-size: 10pt;"Work Schedule: Varies Days and Hours/span/pp style="margin: 0px;" /pp style="margin-bottom: 0in;"span style="font-size: 10pt;"span style="font-family: Verdana, sans-serif; color: #333333;"How you grow, learn and thrive matters here./span/span/pulli style="color: #333333;"span style="font-size: 10pt; font-family: Verdana, sans-serif;"Educational and career development options, including tuition and certification reimbursement, scholarship opportunities/span/lili style="color: #333333;"span style="font-size: 10pt;"span style="font-family: Verdana, sans-serif;"Loan forgiveness through the /spanspan style="color: black;"a href="https://hed.nm.gov/financial-aid/loan-repayment-programs/health-professional" target="_blank" rel="noopener"span style="font-family: Verdana, sans-serif; color: #a71930;"New Mexico Higher Education Department /span/a/span/span/lili style="color: #333333;"span style="font-size: 10pt; font-family: Verdana, sans-serif;"EPIC electronic charting system/span/li/ulp style="margin: 0px;"span style="font-size: 10pt; font-family: Verdana, sans-serif;"iframe src="//www.youtube.com/embed/oOsIH6PMO5A" width="560" height="314" allowfullscreen="allowfullscreen" data-mce-fragment="1"/iframe/span/pp style="margin: 0px;"br /span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)/span/pp style="margin: 0px;" /p Qualifications: ullispan style="font-size: 10pt;"High school diploma/span/lilispan style="font-size: 10pt;"One to three years office/business experience, strongcall center/strong experience preferred. /span/li/ulp style="margin: 0px;" /p Responsibilities: ullip style="margin: 0px;"spanProvide patient-centered customer service including triage, appointment scheduling, referrals, messaging, and demographic updates/span/p/lilip style="margin: 0px;"spanAnswer and place calls using skill-based routing, meet performance standards, and resolve inquiries efficiently/span/p/lilip style="margin: 0px;"spanFoster positive relationships with patients, providers, and partners while acting as their advocate/span/p/lilip style="margin: 0px;"spanEnsure quality and timeliness in responses, promoting satisfaction and loyalty/span/p/lilip style="margin: 0px;"spanContribute to process improvements by documenting procedures and identifying common issues/span/p/lilip style="margin: 0px;"spanConduct research and provide benefit interpretations using internal resources/span/p/lilip style="margin: 0px;"spanCollaborate effectively within teams and across organizational initiatives/span/p/lilip style="margin: 0px;"spanRecord all interactions in appropriate systems to support accurate reporting/span/p/lilip style="margin: 0px;"spanCoordinate meetings with stakeholders for training and process support/span/p/lilip style="margin: 0px;"spanOversee end-to-end patient encounter including scheduling, registration, payments, and reconciliation/span/p/li/ul Benefits: p style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt;"span style="font-family: 'Avenir Next LT Pro',sans-serif;"We're all about well-being, starting with yours./spanspan style="font-family: 'Avenir Next LT Pro',sans-serif;"br /Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.br /a href="https://www.phs.org/careers/why-work-with-us/benefits" target="_blank" rel="noopener"Learn more about our employee benefits./abr //span/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: 'Avenir Next LT Pro', sans-serif;" /span/pp style="margin-bottom: 0in;"span style="font-size: 10pt;"span style="font-family: 'Avenir Next LT Pro', sans-serif;"About Presbyterian Healthcare Services/spanspan style="font-family: 'Avenir Next LT Pro', sans-serif;"br /Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses./span/span/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: 'Avenir Next LT Pro', sans-serif;"Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans./span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: 'Avenir Next LT Pro', sans-serif;" /span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: 'Avenir Next LT Pro', sans-serif;"AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses./span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: 'Avenir Next LT Pro', sans-serif;" /span/pp style="margin: 0px;" /p Maximum Offer for this position is up to: USD $22.56/Hr. Compensation Disclaimer: The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.