Contact Center Representative - Bilingual (Full Time, In-Office)

Description:

The Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs.

Schedule: Monday-Friday: 11:00 AM – 8:00 PM EST

Location: In-office Bristol, PA

Training: Onsite, TBD

Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.

Responsibilities:

• The Customer Contact Representative resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program.
• Provides customer with product and service information via phone, email, and or letter.
• Identifies, researches and resolves customer issues using computer systems.
• Maintains current understanding of expectations through training.
• Partners with the customer service team to meet goals and exceed expectations.

Requirements:

• At least 18 years of age, at least high school level education.
• Bilingual: Fluent in BOTH Spanish and English.
• 6 months of customer service representative or contact center experience preferred.
• Ability to type 35+ words per minute.
• General knowledge on how to use Microsoft office products.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.