Customer Service Support
•Today
| Estimated Pay | $17 per hour |
|---|---|
| Hours | Full-time |
| Location | Wichita, Kansas |
About this job
Job Description
Job Description
Company Description
Job Summary
The Customer Service Support role is responsible for managing and tracking shipments throughout the delivery process, maintaining clear communication with customers, carriers, and internal teams, and providing timely updates and issue resolution to ensure a smooth logistics operation.
Key Responsibilities
- Track shipments from shipper to receiver, ensuring timely delivery.
- Communicate proactively with customers and CTL regarding load updates and any issues.
- Liaise with carriers to obtain ETAs, monitor load status, and resolve transportation issues.
- Keep Customer Representatives (CR) updated on the status of their assigned shipments.
- Manage Over, Short, and Damaged (OSD) claims by collecting necessary information and photos to support disposition processes.
- Answer brokerage line calls, providing carriers with load updates and support.
Required Qualifications
- Strong communication skills to effectively interact with customers, carriers, and internal teams.
- Ability to multitask and manage multiple shipments simultaneously.
- Detail-oriented with strong organizational skills.
- Experience with shipment tracking and logistics coordination preferred.
- Proficiency in relevant software systems for tracking and communication.
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1167140508 Posted: 2025-10-07 Job Title: Customer Service Support
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