Sales Team Member/ Front Desk

Sales Team Member ColorBar Salon

At ColorBar, were not just a salonwere a team dedicated to creating unforgettable guest experiences. We blend top-tier beauty services with exceptional customer care, and were looking for a motivated Sales Team Member to join our growing team.

Position Overview

As a Sales Team Member at ColorBar, your role is more than just booking appointments. You are the driving force behind revenue, guest retention, and delivering an exceptional salon experience.

You will:

• Create a memorable first impression when guests walk in
• Maximize every guest interaction for sales and retention
• Upsell & rebook to ensure repeat business
• Help guests leave with the right home-care product recommendations
• Keep our salon running smoothly and efficiently

Your full-time job? Selling time, products, and an amazing experience.

Key Responsibilities

1. Sales & Revenue Growth

• Upsell & cross-sell services during booking, check-in, and checkout
• Confidently recommend retail products to every guest
• Ensure guests pre-book their next appointment before they leave
• Track & meet daily, weekly, and monthly sales goals
• Take ownershipif something isnt working, identify and solve it

2. Guest Experience & Retention

• Deliver a polished, professional first impression at check-in
• Give new guests a salon tour to introduce services & retail
• Suggest service upgrades to enhance the visit
• Follow up with non-rebooked guests to encourage future appointments
  
• Encourage referrals & 5-star reviews as a daily priority
• Proactively improve systems & guest experience

3. Systems & Processes

• Manage guest details in the salon CRM/booking software
• Ensure all policies & consent forms are signed
• Keep guest records accurate and updated
• Utilize automated reminders & follow-ups to keep bookings solid
• Maintain a clean, organized front desk & retail area
• Identify and fix inefficiencies proactively

4. Professionalism & Team Collaboration

• Communicate guest needs & preferences to stylists
• Stay educated on salon services, retail products & promotions
• Use sales scripts & best practices to confidently recommend services
• Participate in team meetings, trainings, & performance reviews
• Dont just bring ideasexecute them!

We value action-takers, not just idea generators.

Part time position (Saturdays are required).